Delivery Monitoring procedure - What is expected in the tracking of delivery?

[fduguay]

Hi Marc and Dawn
Thank you for your reply. What the team members really want to know is , how exactly and what is expected to be seen in the tracking of delivery. Do we track delivery through percentages including lead times? Do we track including PPM scores. I personally have a strong background in SPC, but very little in what is required in monitoring Delivery performance. Is there a simple ABC way for me to convey this to the individuals responsible for this particular benchmark? Also, is this the correct forum Marc, to address these types of questions?
Thank you in advance for the thought you will be putting into answering my question. signed; A green QS9000 Coordinator

 

[Dawn]

I track our on-time delivery by a total of orders shipped as a ration to total orders late. If you ship 100 orders, and you have 1 late that month, your on-time delivery is calculated as a percentage. I have never seen it done any other way and would be curious to see if anyone else has.

 

[Andy Bassett]

Im sure there are many different ways of doing this, the question is are you going to get much help from your company software to do the statistics.

If not i suggest you pick the easiest method of mesurement and use it simply consistently.

One i have used quite frequently is on one particular day of the week (ie Thursday) note how many order positions are late per supplier.

Very rough i know, but it is at least easy to measure and as we have said before in this forum, most important with statistics is that they are apllied consistently.

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Andy B

 

[Kevin Mader]

Is on-time shipping the same as on-time delivery?

In my opinion, they are not. I am aware of what is written in the QS specification, but does on-time shipping gaurantee on-time delivery? What is the Customer expecting?

The Customer expects parts to be there by the promised date (need date). Parts shipped late, meaning being shipped by a mode that requires three days to deliver but you only have two, cause production delays. In order to avoid this, parts may be shipped utilizing 'premium' freight methods to ensure on-time delivery. This is why we track premium freight. Why didn't we hit the ship date (window)? Have we issued corrective actions where necessary? Have we optimized shipping costs?

This item of QS9000 bothers me a bit since the way it is stated does not meet the intent as I understand it. It has folks measuring data that is less useful, but perhaps, more readily available.

Anyway, just a thought popping out of my head....

Back to the group.....


Kevin

(It occurred to me later that the customer may also not want an EARLY delivery as this may also have an adverse affect on their system, especially for direct line suppliers)

[This message has been edited by Kevin Mader (edited 17 November 1999).]