Design & Development in Updating Machines and Equipment - ISO 9001 Help

T

tjkrat

#1
Hello Everyone!
I am hoping someone can shine some light on my problems.

My company is ISO 9001 certified and we have just now hired engineers. Our company is a large repair facility for industrial equipment and these new engineers have been hired to start helping the customers who have outdated equipment to keep it running. Most of the equipment is early 1900's.
So in essence they will have to modifiy the existing equipment to keep it running. Some of the items are gearbox's, cranes etc.

I have no idea how to do design on this? What do I need to create for the engineers to be able to do design? I read the standard it says input and then validation but not sure where to get started at.

Please help open to any suggestions etc.
 
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harry

Super Moderator
#2
Welcome to the Cove.

To give you a good answer, we need to at least know your business process related to this area. For example: If your process starts with a request for quotation from the customer, how do you respond? Ask/request for specific details like drawings and specifications? If you can describe the subsequent steps or processes, we can help you identify which is which.
 
T

tjkrat

#3
When a customer contact their rep it is usually to come out and look at broken equipment. The rep will go out to their place and see what equipment is down. Sometimes we can bring it back to our shop to fix. That is our ISO part I have down.
Now what is happening older equipment dont meet the customers needs anymore or the parts are not produced now. So we have started hiring engineers to go to the company and see what the customer needs now and how they can modify the equipment to work for them or to work with new technology.
Once the engineers make rough sketches they come back and are putting it in solid works.
They then take the 3d model back to the customer for a thumbs up. It then goes to our planning dept. who will put a quote together based on material, labor,delivery, and markup.
If approved we start the engineering process to make the modifications. Some work is made by us and some by vendors.

I just dont know how to capture what ISO is asking from me.
I was thinking note books that they can take notes in, and a form showing customers approval. Then put a copy of the prints when done with the notebook. Once modifications have been made i thought to have them record the end results. If it worked, failed etc. But not sure that is really what that standard is asking.
 

somashekar

Staff member
Super Moderator
#4
Hello Everyone!
I am hoping someone can shine some light on my problems.

My company is ISO 9001 certified and we have just now hired engineers. Our company is a large repair facility for industrial equipment and these new engineers have been hired to start helping the customers who have outdated equipment to keep it running. Most of the equipment is early 1900's.
So in essence they will have to modifiy the existing equipment to keep it running. Some of the items are gearbox's, cranes etc.

I have no idea how to do design on this? What do I need to create for the engineers to be able to do design? I read the standard it says input and then validation but not sure where to get started at.

Please help open to any suggestions etc.
The outdated equipment's operating manual / maintenance manual from customer (If lucky to get)
Google search for the same
Its maintenance records
What customer wants out of that outdated equipment
The equipment itself if the customer can handover for your assessment

These will be some of the valid design inputs to your engineers. and add to it the engineers own knowledge and experiences gathered from previous projects.

Once the engineers make rough sketches they come back and are putting it in solid works.
These are design outputs for further review , verification , validation before working on the equipment to update the same.
They then take the 3d model back to the customer for a thumbs up. It then goes to our planning dept. who will put a quote together based on material, labor,delivery, and markup.
If approved we start the engineering process to make the modifications. Some work is made by us and some by vendors.
Logical flow down of design process said above
 
E

enclosures

#5
Hi guys just a little about me, I am a Quality Manager in South Dakota. I just graduated college with a bachelor of arts in International Business. I have went through 64 hours of ISO 9001:2008 training. I am the only personal incharge of setting up this ISO program and hopefully getting certified by November. I am struggleing with the Design and Development section.

Thanks! Any help would be fantastic!
 
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