Design process goal for ISO 9001

#1
I have started the ISO 9001 quality system for a metal fabrication job shop company and in our Stage 1 audit he pointed out we don't have a good goal set for design and measurables for that goal. We rarely do design, but its enough to not be exempt from it. Most of our design is recreating prints or models from customers to fit our system. Maybe 5-10 times a year do we actually start a design from scratch for a customer. So my question is how do I set a goal for something we rarely do? How can we measure something efficiently/easily that we rarely or barely do? Would there be an easy way to track our small design projects like I mentioned earlier by time or something, and if so how would we create a goal off of that?

Anything helps,

Thanks
 
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normzone

Trusted Information Resource
#2
Experts will be along shortly to assist you, but in the meantime I'll offer a tyro's opinion.

First - is a goal a requirement? It's nice to have a means of measuring the effectiveness of a process, but some lend themselves to monitoring and measuring more readily than others.

Second - in my experience most metrics are either time based, quantity based, or error/success based, so those are possible avenues to examine.
 

Johnnymo62

Haste Makes Waste
#3
I think you should search the design stuff under the "ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards" forum. There is a ton of info and many experts willing to help.

Goals end up being requirements. You will end up doing corrective actions about why you don't meet goals. Set your goals wisely.
 

normzone

Trusted Information Resource
#6
" a good goal set for design and measurables for that goal "

How about customer acceptance rate for your initial efforts, with a tracker/lessons learned for reasons you had to do it again?
 

Randy

Super Moderator
#8
" a good goal set for design and measurables for that goal "

How about customer acceptance rate for your initial efforts, with a tracker/lessons learned for reasons you had to do it again?
Customer acceptance rates? Pretty good one, but didn't NASA accept the design of Apollo 1?....
 
#9
Was this a documented nonconformity in the audit report? If yes, what section of the standard are you allegedly not conforming to?
His words from the audit report, out of section 4.4.1c.
Evidence: "No KPI's with goals for review." I did have KPI's, but not enough to help with the goal review apparently.
 

Randy

Super Moderator
#10
His words from the audit report, out of section 4.4.1c.
Evidence: "No KPI's with goals for review." I did have KPI's, but not enough to help with the goal review apparently.
OK the question now is...Did you require KPI's with goals and a review? If you did, then shame on you (self inflicted), if you didn't then shame on him (making crap up).
 
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