Determine the sequence and interaction of processes - ISO9001 Clause 4.1 and 4.1 b

[john_johnson]

Hi

what do they mean by determine the sequence and interaction of these processes, do we have to have a map showing the sequence of how all the procedures are related. Do we have to monitor all the processes or only the ones we think necessary(meaning do we have to monitor the performance of all the procedures)
Can anyone please explain or may be lead me to a link where it is explained

Thanks

 

[Randy]

Well John you haven't been here too long, but there are about 100 or so places in the 9K2K thread where this has been discussed.

Have you used the "SEARCH" tool yet? If not start fishing so you can learn to feed yourself.

Another question...Why?

Are you implementing a system or just knowledge shopping?

Do you have a copy of ISO 9001:2000?

Do you have 9004:2000? If you don't have 9004, why do you?

 

[john_johnson]

Well John you haven't been here too long, but there are about 100 or so places in the 9K2K thread where this has been discussed.

Have you used the "SEARCH" tool yet? If not start fishing so you can learn to feed yourself.

Another question...Why?

Are you implementing a system or just knowledge shopping?

Do you have a copy of ISO 9001:2000?

Do you have 9004:2000? If you don't have 9004, why do you?

Hi Randy

i tried using the search but could not find any useful information, may be iam not using it in the right manner

Thanks

john

 

[cochranemurray]

A flow chart of your process is a start point. You should know how your product flows through your production lines. Start from a customer order (one step back if you design) this leads to purchasing, manufacturing, packing and despatch in a very simple flow. Add others to suit your own process but don't overcomplicate it. Detail at what stage your support processes interact e.g. IT, engineering, human resources, QA etc. Don't forget any special processes you may contract out to others e.g. sterilisation. When you have done this, it should be clear to anyone auditing you how your processes line up and interact.

 

[Randy]

I can't figure out what your problem is because I just searched "sequence of processes" and came up with 44 hits of which this thread is the 1st listed. The 2nd thread talks about process mapping and has attachments as do many of the threads that follow it.

Here, let me feed you a fish...

Incorrect link replaced by Marc.

A 'refined' (titles only) correct link is: search for 'sequence' and 'processes'

For a 'broad' search, use this link: broad search for search for 'sequence' and 'processes'

 

[RoxaneB]

Hi, John...another option to try out (if you don't feel comfortable with the search function at this time) is to just scroll on down to the bottom of this thread. There you will find some related threads that might be of some help.

If they still are not of much help, perhaps you could tell us why. What I mean is , what question(s) are you hoping they'll answer? Personally, I think that those threads (and any that come up via the search function) will help you explain how to show the sequence/interaction of your processes, but it will only truly help if you have a basic understanding of the existing processes with your organization. We don't have the ability to tell you what your company does or should have in the way of existing processes.

I see by your profile that you are an Engineering Intern. Congratulations on taking the opportunity to verify that book learnin' doesn't always match up with the real world. I say that having been there, done that, got the nervous twitch to prove it.

How does an engineering intern end up in the wonderful world of ISO 9001?

 

[db]

what do they mean by determine the sequence and interaction of these processes,

What they mean is to determine in what order the processes work. Which one must be performed first, and when do they overlap. Interaction relates to how they affect each other. If I change one process, does the change affect other process as well.

do we have to have a map showing the sequence of how all the procedures are related.

There is no map required, however, most folks use maps because they graphically depict what might be difficult to explain.

Do we have to monitor all the processes or only the ones we think necessary(meaning do we have to monitor the performance of all the procedures)

The way I read the standard, all process must be monitored. However, how detailed, and how formal the monitoring, will be up to you. Years ago, I was a foreman at a plant that made patio doors. One of the components of the doors was a wheel (actually we used four per door). As a foreman, I did not want to run out of wheels, so I would monitor my supply. This was nothing more than looking in the box, to see if I had "enough". I knew how many we used a day (how far the box level dropped), so I would determine if we had enough (I would measure the amount and analyze if we needed more). If I thought we were getting low, I would call material handling to bring more.

One last thing, when you look at your processes, think about support processes as well. Not all processes will be directly related to making your product.

Hope that helps.

 

[john_johnson]

I can't figure out what your problem is because I just searched "sequence of processes" and came up with 44 hits of which this thread is the 1st listed. The 2nd thread talks about process mapping and has attachments as do many of the threads that follow it.

Here, let me feed you a fish...

https://elsmar.com/elsmarqualityforum/search.php?searchid=246378

Sorry Randy,

i searched with the word "clause" this "clause" thant but did not work for me.
Thanks for the help

and the fish is awesome

 

[john_johnson]

WOW

is all that i can say about this site. The people(ISO MENTORS is the appropriate word) are just super helpful


Thanks a lot guys

 

[john_johnson]

Hi, John...another option to try out (if you don't feel comfortable with the search function at this time) is to just scroll on down to the bottom of this thread. There you will find some related threads that might be of some help.

If they still are not of much help, perhaps you could tell us why. What I mean is , what question(s) are you hoping they'll answer? Personally, I think that those threads (and any that come up via the search function) will help you explain how to show the sequence/interaction of your processes, but it will only truly help if you have a basic understanding of the existing processes with your organization. We don't have the ability to tell you what your company does or should have in the way of existing processes.

I see by your profile that you are an Engineering Intern. Congratulations on taking the opportunity to verify that book learnin' doesn't always match up with the real world. I say that having been there, done that, got the nervous twitch to prove it.

How does an engineering intern end up in the wonderful world of ISO 9001?

I am doing this hoping that this shall help me slowly get into management. Am i in the right track or did i make a wrong choice. Any comments and suggestions are welcome

Thanks

John