Determining Customer Requirements for the US Postal Service (USPS)

[tori2432]

I work for a remanufacturing company that supplies the USPS with reman transmissions. We have our annual audit tomorrow and since I have been here (over a year) I have not seen anything from the USPS regarding customer requirements. I can only guess as with any other customer - they want quality parts on time. Shouldn't sales have this information in the contract?
Incidentally we haven't had a quality manager for several months - went through two of them already and no one is applying - so I can't ask the QA manager.

 

[normzone]

Re: Customer Requirements determining

Stand back and watch the fun.

The customer requirements are in the purchase orders, or referenced therein.

 

[Project Man]

Re: Customer Requirements determining

Hopefully someone is reading the Terms and Conditions page(s). Also, many companies have a document titled "Supplier Quality Requirements" or something to that effect. When you accept a PO you are accepting this document as well.

 

[normzone]

Re: Customer Requirements determining

Yeah, I always fantasized about a job where I got paid to read. I didn't realize when it came to pass that it would be Ts&Cs. You would not believe the stuff I uncover that we're signing up for.

Let me go see if I can find that link....there it is!

Interesting Purchase Order for its Terms and Conditions

 

[Ninja]

Re: Customer Requirements determining

...When you accept a PO you are accepting this document as well.

Unless of course you say that your terms supersede theirs which supersede yours which... like most companies do. Then it all ends up getting ignored and you supply what they want.