I am new to my organization, and new to the field of quality. I have an audit in a couple of weeks and no work has been done to correct the non-conformities that were documented during the last audit. I recently was involved in a training course, and the instructor advised me to make a plan to address the non-conformities. What format should the plans be in? Should these plans be controlled? Is there a standard format for plans like these? Any help would be appreciated.
I'm trying to bring this concept to my organisation, a concept that should apply to all "calls to action" - be it a corrective action request, a kaizen blitz or a year-long improvement initiative.
The concept comes from the military. [I am completely confident that the military knows how to do leadership and communication effectively.]
Using a system like this means less time thinking about how to communicate and more time thinking about how to solve the problem.
In order to give an effective command, the leader must cover five things:
Situation- why are we here, what else is going on
Mission - what are we going to achieve
Execution - what steps are we going to take
Admin - what support is available (e.g. you define what records you need)
Control - who's in charge, what's the chain, ...
You could define your plan in as little as five sentences (or four sentences and a numbered list for the execution steps).
Or a large project charter and management plan.
I usually change the terms to match business.
Background, Goal, Actions, etc