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Developing procedure for Determining Company's Context And Interested Parties

somashekar

somashekar

Staff member
Super Moderator
#21
#21
Re: Asking help in developing procedure for Determining Company's Context And Interes

The evolution of the standard to its present version and the understanding of the intent of the ISO 9001 has never been understood by the men who matter .. TOP MANAGEMENT
The current version is another attempt to get this with more thrust.
As long as the context determination is true to the organization and clear to the people who matter (Top Management)
More about it is said in simple language in the clause 4. and in Annex A of the standard.
What procedures the company develops to determine its context is entirely left to the company, as long as it makes perfect sense and directs the QMS activities towards it .....
 
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L

LUV-d-4UM

Quite Involved in Discussions
#22
#22
Re: Asking help in developing procedure for Determining Company's Context And Interes

rdanis said:
Coming back to this topic,
I've created the procedure as attached, please comment.
Click to expand...
I like your procedure. But during the actual audit, if the auditor asks some exploratory questions around the context and interested parties, I feel so awkward just handing him a document which is has audit trails that might need you to produce actual objective evidence. If you have some reference documents, its OK, but if you don't it may result in an actual finding for not executing the planned arrangement.:thanx:
 
C

charanjit singh

Involved In Discussions
#23
#23
The quote from ISO 9000:2015 defining the 'context of the organisation' is fine, BUT if we read the clause 4.1 of ISO 9001:2015 it clearly shows that we need to consider its application to "its quality management system".

Delving into other issues relating to the business management - like business strategy, threats of competition etc. - do not apply here, otherwise we might go off track and lose focus on essentials that may impact the implementation of QMS.
 
A

Alienraver

#24
#24
Re: Asking help in developing procedure for Determining Company's Context And Interes

I agree, there is no requirement for procedures for this. They just have to be "identified", it doesn't matter how. This new standard is less about show me your procedure rather it embraces the "feeling" aspect of it. They just want you to show them how you do it, doesn't necessarily need to be a separate document. I added them into my "manual" for now but kept it very simple.. This is what they are, there are only a handful, and also we discuss in Management Review each month, to fulfill the "monitor and review" portion of the standard and the input requirement to do so. I have learned with this standard implementation that simple is better.
 
J

JoShmo

#25
#25
Recent experience of a stage 1 suggests to me that at least this auditor and the CB are still stuck in 2008! The stage 1 checklist forced the audutor to seek evidence of waaaay more than is actually in the standard, including formal risk tools/methods being required AND the auditor was asking for more things to be "defined" - by which it is understood he wanted "documents" and the simple record in the management review wasn't enough. The organization have pulled out of certification as a result!
 
L

LUV-d-4UM

Quite Involved in Discussions
#26
#26
JoShmo said:
Recent experience of a stage 1 suggests to me that at least this auditor and the CB are still stuck in 2008! The stage 1 checklist forced the audutor to seek evidence of waaaay more than is actually in the standard, including formal risk tools/methods being required AND the auditor was asking for more things to be "defined" - by which it is understood he wanted "documents" and the simple record in the management review wasn't enough. The organization have pulled out of certification as a result!
Click to expand...
I agree100% with what you said. That they wand documented evidence even if it isnot required by the standard. We completed our upgrade but the journey was rather bumpy because of the things that you quoted above. The certificate is hanging on the wall. Maintenance will be a challenge.:applause:
 
Coury Ferguson

Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#29
#29
LUV-d-4UM said:
Do not complain to ANAB. Contact your CB to review the nonconformance against the requirements of the ISO9001:2015 standard. The CB has an escalation process.
Click to expand...
You are correct here.:yes: Go to the CB first. They have requirements that require them to review, investigate, and take appropriate actions. It is always best to start with your CB, then if if isn't resolved to satisfaction, then escalate.

Just my opinion.
 
L

LUV-d-4UM

Quite Involved in Discussions
#30
#30
Coury Ferguson said:
You are correct here.:yes: Go to the CB first. They have requirements that require them to review, investigate, and take appropriate actions. It is always best to start with your CB, then if if isn't resolved to satisfaction, then escalate.

Just my opinion.
Click to expand...
It was a very positive experience for us working with the CB to iron out some confusion surrounding this new standard. Don't forget that this is a new experience between the auditor and the client. The CB's are happy if the client give them feedback using the escalation process. Good luck.:cfingers:
 
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