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Developing procedure for Determining Company's Context And Interested Parties

J

JoShmo

#31
#31
But it wasn't JUST the auditor - the register has added requirements into their stage 1 checklist over and above the 9001 requirements. WHat's the point in going back to the register? They don't get it, let alone the auditor. That's why the ANAB folks need to know!
 
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Sidney Vianna

Sidney Vianna

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Staff member
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#32
#32
JoShmo said:
But it wasn't JUST the auditor - the register has added requirements into their stage 1 checklist over and above the 9001 requirements. WHat's the point in going back to the register? They don't get it, let alone the auditor. That's why the ANAB folks need to know!
Click to expand...
Just like any organization can (self) impose any requirement above and beyond minimum ones such as, e.g., requirements coming from ISO 9001, a registrar can impose additional requirements above and beyond the standards they have to comply with, such as ISO 17021, AS9014/1, etc. as well as the standards they certify systems to, such as ISO 9001, AS9100, etc....I doubt that any accreditation body would "take an issue" against a CB requiring their customers to do more than (what some people consider to be) the minimum necessary to demonstrate compliance.

Obviously, a registrar which, unilaterally and in isolation starts demanding more than what they should, will gradually see their market share dwindle, as customers will tend to migrate to paths of less resistance. But, not sure what ANAB could do in this situation, as they can not tell the CB how to run their business....;)
 
L

LUV-d-4UM

Quite Involved in Discussions
#33
#33
JoShmo said:
But it wasn't JUST the auditor - the register has added requirements into their stage 1 checklist over and above the 9001 requirements. WHat's the point in going back to the register? They don't get it, let alone the auditor. That's why the ANAB folks need to know!
Click to expand...
If you are do not have a positive experience with the APPEAL process which every registrar should have, then go to ANAB. But make sure that your complains are based on hard facts.
 
J

JoShmo

#34
#34
LUV-d-4UM said:
If you are do not have a positive experience with the APPEAL process which every registrar should have, then go to ANAB. But make sure that your complains are based on hard facts.
Click to expand...
What's the point of an appeal? These people get you on the hook and then send an auditor with a checkist which adds requirements? How are you supposed to discover they do this until it's too late and your in the middle of the register process? Talk about a con...
 
Coury Ferguson

Coury Ferguson

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#35
#35
JoShmo said:
What's the point of an appeal? These people get you on the hook and then send an auditor with a checkist which adds requirements? How are you supposed to discover they do this until it's too late and your in the middle of the register process? Talk about a con...
Click to expand...
The appeal process does work in my experience. I was audited to AS9100, and the auditor found, and documented some non-conformances which were not justified for various reasons and couldn't be resolved with the Auditor at the closing meeting. I went to the CB and appealed the non-conformances. The unjustified non-conformances were removed from the audit report.

So yes, the appeal process works, at least in my experience.
 
Last edited:
L

LUV-d-4UM

Quite Involved in Discussions
#36
#36
JoShmo said:
What's the point of an appeal? These people get you on the hook and then send an auditor with a checkist which adds requirements? How are you supposed to discover they do this until it's too late and your in the middle of the register process? Talk about a con...
Click to expand...
The appeal process really work!
 
J

JoShmo

#37
#37
Your missing the point. It's the register who is putting things in their checklist which go beyond ISO requirements. Who is going to listen if any appeal is made? Sure the auditor was incompetent (really he was), but if the register management don';t get it what chance does an appeal have?
 
Coury Ferguson

Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#38
#38
JoShmo said:
Your missing the point. It's the register who is putting things in their checklist which go beyond ISO requirements. Who is going to listen if any appeal is made? Sure the auditor was incompetent (really he was), but if the register management don';t get it what chance does an appeal have?
Click to expand...
The Registrars are required to review any and all appeals because 17021, I believe.
 
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