Development of Work Instructions for Multiple Departments

T

tstocks

#1
Hello,
I am working on the development of work instructions for multiple departments in my company and have been named lead on the development and implementation of a QMS for our company. I have a question about where to draw the line in reference documents.

For example, I have a 5 step process, and work instructions (step by step How-To's" associated with each step. One of our steps is called "Complete Post Submission Activities" and the work instructions associated with that step describe how to do it. One step in the Work Instruction describes creating a hard copy of the proposal for our internal libray. The question is, how do I reference the instructions for preparation of a hard copy? Do I have a work instruction WITHIN a work instruction or do I expand the one work instruction to include the other?

In the same vein, how can I determine when a work instruction is not needed but a procedure or policy is? I have seen this question asked a hundred times but am still unclear on the definition of each. I assume I define them myself, for our company? Is the development of policy vs. procedure vs. work instruction really THAT subjective?

Thanks for your help.:bonk:
 
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Jen Kirley

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#2
Re: Development of Work Instructions

Hello,
I am working on the development of work instructions for multiple departments in my company and have been named lead on the development and implementation of a QMS for our company. I have a question about where to draw the line in reference documents.

For example, I have a 5 step process, and work instructions (step by step How-To's" associated with each step. One of our steps is called "Complete Post Submission Activities" and the work instructions associated with that step describe how to do it. One step in the Work Instruction describes creating a hard copy of the proposal for our internal libray. The question is, how do I reference the instructions for preparation of a hard copy? Do I have a work instruction WITHIN a work instruction or do I expand the one work instruction to include the other?

In the same vein, how can I determine when a work instruction is not needed but a procedure or policy is? I have seen this question asked a hundred times but am still unclear on the definition of each. I assume I define them myself, for our company? Is the development of policy vs. procedure vs. work instruction really THAT subjective?

Thanks for your help.:bonk:
Good day tstocks,

A procedure is, in my view a more complicated version of a scripted flow chart. Sometimes we need a lot of official detail; for that let us use procedures. Some people use procedures at the operational level, while others use flow charts, work instructions or SOPs. There is no one true correct way, and honestly we might call them all different things. That makes the subject more confusing than it ought to be.

A policy is an overall decree of high level this is what we want set at the management level. It will generally not have much operational detail. Various groups will set their procedures and detailed work instructions/SOPs to adhere to the policy.

It looks as though you may be thinking of scripted flow charts. I attached a short paper about them in the ISO Clauses and Processes Flowcharts - ISO 9001:2008 thread.
 
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