Deviation Control - How to control internal deviations/waivers?

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mexicanita

Deviation Control

Hi,
I'm looking for help.
Does anyone have any idea how to control internal deviations/waivers?
Currently my system just define how to create them, but they are not controlled... that means not a controlled distribution and follow up about the expiration date and corrective actions requested......
Any help will be very appreciated.
 
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Re: Deviation Control

Hi & Welcome to the Cove,

Our deviation control is defined in handling nonconforming products and requires a copy of the approved, controlled deviation form be attached to the top of job traveler and eventually archived with the traveler (for one time deviations). If it is a permanent deviation that requires spec modification, the spec is updated and the deviation is filed with the drawing. In addition, all employees receive training on deviations.


There is a space on the deviation to identify the need for customer approval. If customer approval is required, the deviation is sent to them for approval. Otherwise, the President approves it.

I hope this helps. :bigwave:
 
Re: Deviation Control

mshell said:
I am curious as well. Please elaborate.
Click to expand...

Mike S. said:
Always? While some would say you're our resident expert on "deviations" :vfunny: (sorry, couldn't resist) I wonder why you feel they all require a CA.
Click to expand...

Oh, so two of you, huh? :p Well, if you have to obtain a waiver or deviation request (internal or external), something was wrong. No? Do we keep getting waivers or deviations for the same thing? I mean, do we get our waivers and forget about them? Am I missing something? :bonk: :agree:

Okay, the three of you. If you re-read the original post, Corrective Action is mentioned, as well as follow up on actions. No? ;)
 
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Re: Deviation Control

energy said:
Oh, so two of you, huh? :p Well, if you have to obtain a waiver or deviation request (internal or external), something was wrong. No? Do we keep getting waivers or deviations for the same thing? I mean, do we get our waivers and forget about them? Am I missing something? :bonk: :agree:

Okay, the three of you. If you re-read the original post, Corrective Action is mentioned, as well as follow up on actions. No? ;)
Click to expand...

Sorry, Buddy, just thought maybe I was missing something since my CA procedure does not mention waiverd and deviations as a trigger.

I'll admit that often waivers are the result of something wrong on our end. In such case we handle it under NC material procedure and a CA may be necessary. But sometimes a waiver is the result of something the customer wanted changed and is not the result of something wrong at our place. I assume others see this too. :bigwave:
 
Re: Deviations Control

Mike S. said:
Sorry, Buddy, just thought maybe I was missing something since my CA procedure does not mention waiverd and deviations as a trigger.

I'll admit that often waivers are the result of something wrong on our end. In such case we handle it under NC material procedure and a CA may be necessary. But sometimes a waiver is the result of something the customer wanted changed and is not the result of something wrong at our place. I assume others see this too. :bigwave:
Click to expand...
I can think of dozens of "waiver" situations that have nothing to do with corrective action. Here's two:
  1. Sept 11, 2001 - air travel shutdown created many delays on JIT shipments of small items. I issued waivers for goods due me by date certain and my customers issued waivers for goods due them. Not a CAR (corrective action request/report) among them.
  2. Recent[?] power blackout (Canada and Northeast USA) kept factories and others from producing and/or shipping goods, emailing documents, and I am certain many waivers were also issued without CAR.
(Please don't bring up "force majeure"
force majeure
n : a natural and unavoidable catastrophe that interrupts the
expected course of events; "he discovered that his house
was not insured against acts of God"
because there will always be some punctilious sort who will say, "Why didn't you forsee power outage and prepare with backup generator?"

IMO, you only compound the cost of the delay by asking for predictable response on a CAR.)

Deviations "may" be a different kettle of fish. I recall one instance when I ordered cadmium plated fasteners because my customer had them on HIS engineering drawing. My suppliers had all stopped production of anything with cadmium [cancer concerns] - my customer and I both issued "deviations" to accept electroless nickel plate without also requesting CAR. I bet others have similar tales. Certainly, deviations, like many other things, require a hefty dose of common sense before pulling a CAR trigger.
 
Re: Deviation Control

I admit that waivers often do not require CA, if they are allowed by the Customer. For instance, a Submarine manufacturer with Q requirements (documentation) that will fill a suitcase, each and everytime you ship something, wanted a product that was commercial. No military applications at all. They "waived" the documentation requirements after we took exception during Contract Review. But, I can imagine their Q group asking "why?" Some internal request stating the reason for the waiver and future plans for dealing with that particular Supplier. U betcha... ;) :agree:
 
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