Difference Process Objective/Opportunity for improvement

Ragnarok

Involved In Discussions
#1
Hi all

Just wondering what would be the main difference between process quality objectives and opportunities of improvement?

I mean if i say "Increase on time delivery to 95%" isn't that an opportunity for improvement of the Delivery process?

Please clarify
 
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Govind

Super Moderator
Staff member
Super Moderator
#2
Accomplishing that objective from your current baseline status is an opportunity for improvement. Regards, Govind.
 

qualprod

Trusted Information Resource
#3
Any objective you set, it is supposed to produce improvements.

But in the opportunities concept, risk and oportunities, is managed defferent.
It is to look in general in all the system options/opportunities to improve the qms.
Hope this helps
 

Randy

Super Moderator
#4
In the long run it doesn't matter, call them what you will. I've got a client that doesn't even use the term "nonconformity", to them everything is an opportunity.

Now what we have as a real definition of an ISO Objective is:

"An objective is a result you intend to achieve. Objectives can be
strategic, tactical, or operational and can apply to an organization
as a whole or to a system, process, project, product, or service.
Objectives may also be referred to as targets, aims, goals,
or intended outcomes."
 

John Broomfield

Staff member
Super Moderator
#5
Hi all

Just wondering what would be the main difference between process quality objectives and opportunities of improvement?

I mean if i say "Increase on time delivery to 95%" isn't that an opportunity for improvement of the Delivery process?

Please clarify
Ragnarok,

Increasing an organization’s ontime delivery performance would be a system objective because achieving more ontime deliveries, likely, will rely on more processes than the delivery process alone.

As I understand it an OFI from an auditor is evidence of a system weakness. A nonconformity because the organization as a system is not coming up with its own improvement ideas.

An organization’s continual improvement process may identify the sources of stimuli to improve performance and hopefully auditors would be dead last after OFI’s from employees, managers, suppliers and other interested parties.

Indeed, an objective of an organization’s CI process could be:

“Determine, rank and fulfill opportunities for improvement to yield an ROI of at least x%.”

Organizations tend to use process objectives to know whether the process is effective or not. And, of course, ineffective processes are subject to correction and corrective action.

John
 

Ragnarok

Involved In Discussions
#6
Thanks for the clarifications

So if I say "improve the time. Even between goods reach our office and time we deliver it to our client" then That is a process objective right?, it's not dependant on other processes like purchasing, logistics etc

In that case would that be an OFI?

One more question: are improving sales by 10%, or increasing breadth (by dealing with new customers) within a business sector system objectives or process objectives?

Thanks again
 

John Broomfield

Staff member
Super Moderator
#7
Thanks for the clarifications

So if I say "improve the time. Even between goods reach our office and time we deliver it to our client" then That is a process objective right?, it's not dependant on other processes like purchasing, logistics etc

In that case would that be an OFI?

One more question: are improving sales by 10%, or increasing breadth (by dealing with new customers) within a business sector system objectives or process objectives?

Thanks again
Ragnarok,

Why not ask the delivery process team members what is the objective of their process? They'll be careful not to include an objective that is beyond the ability of their process to fulfill.

As to any necessary improvements to this process, why not ask your customers?

Improving a process just because you can may take valuable resources away from an improvement with a more lucrative return. This is why my suggested objective included the word "rank" before raising an OFI.

If an objective needs the system to fulfill it then it is a system objective so both of your examples appear to be system objectives.

Good luck,

John
 

Ragnarok

Involved In Discussions
#8
So I need to ask my Customers what are the improvements we need to make to our warehousing process, our HR purchase or our purchasing process?

This does not make sense

Anyway the point was about understanding the difference between quality objectives and process opportunity for improvement

It's clear now thanks
 

John Broomfield

Staff member
Super Moderator
#9
So I need to ask my Customers what are the improvements we need to make to our warehousing process, our HR purchase or our purchasing process?

This does not make sense

Anyway the point was about understanding the difference between quality objectives and process opportunity for improvement

It's clear now thanks
Ragnarok,

Please note that I referred to “this process”. In other words ask your customers if delivery performance needs improvement.

John
 
#10
Hi all

Just wondering what would be the main difference between process quality objectives and opportunities of improvement?

I mean if i say "Increase on time delivery to 95%" isn't that an opportunity for improvement of the Delivery process?

Please clarify
If you don't have a "current state" for your process, with data to show performance, it can't be considered an improvement. You have to have a place to start from.
 
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