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I'd appreciate people's thoughts on the following regarding how/what system our medical device company uses for NMRs, CAPAs, corrections, corrective/preventive actions...
As the head of Quality for my company, I hold regular meetings with influential members of my organization to discuss Quality System philosophies. A belief of mine is that all areas of our Quality System should drive disparate activity and shouldn't have overlapping goals. For example, if a product complaint investigation identifies a non-conformance with the complaint product, then a separate nonconforming report (NMR) should be opened to address it in addition to the complaint to address the field feedback. We shouldn't address the non-conformance through the complaint process - that's what the NMR process is for. These well-defined systems help eliminate confusion.
One conversation that has been a hot topic recently is the differences between requirements for nonconforming material/event reports and CAPAs. My team and I get caught up in the discussion if it is allowable to perform corrective actions in an NMR. My stance is that all corrective actions belong in our CAPA system, as opposed to our NMR system. A proper corrective action requires root cause determination and verification of effectiveness (VoE) of the corrective action. Our NMR process does not include VoE. It does have a provision for assignable cause, but not root cause. For the same reason, I do not require root cause in our NMR system because corrective actions are not required. Corrections are used in the NMR system, corrective (and preventive) actions are in our CAPA system.
NMRs require:
What are people's thoughts on this topic? Can "corrective actions" live in both NMRs and CAPAs? Thanks for the input.
As the head of Quality for my company, I hold regular meetings with influential members of my organization to discuss Quality System philosophies. A belief of mine is that all areas of our Quality System should drive disparate activity and shouldn't have overlapping goals. For example, if a product complaint investigation identifies a non-conformance with the complaint product, then a separate nonconforming report (NMR) should be opened to address it in addition to the complaint to address the field feedback. We shouldn't address the non-conformance through the complaint process - that's what the NMR process is for. These well-defined systems help eliminate confusion.
One conversation that has been a hot topic recently is the differences between requirements for nonconforming material/event reports and CAPAs. My team and I get caught up in the discussion if it is allowable to perform corrective actions in an NMR. My stance is that all corrective actions belong in our CAPA system, as opposed to our NMR system. A proper corrective action requires root cause determination and verification of effectiveness (VoE) of the corrective action. Our NMR process does not include VoE. It does have a provision for assignable cause, but not root cause. For the same reason, I do not require root cause in our NMR system because corrective actions are not required. Corrections are used in the NMR system, corrective (and preventive) actions are in our CAPA system.
NMRs require:
- Non-conformance identification
- risk assessment (which is requires escalation to CAPA if risk is high enough)
- investigation and assignable cause
- interim actions (if necessary)
- disposition
- closure
- Non-conformance identification
- investigation
- root cause
- corrective/preventive action
- VoE
What are people's thoughts on this topic? Can "corrective actions" live in both NMRs and CAPAs? Thanks for the input.