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Disaster Contingency - Is it a requirement in ISO 9001?

M

Mike S.

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#11
#11
If I am your customer, you had better be prepared to answer such a question if you want my business. I do not consider it "off the wall" to be prepared for reasonable disasters that may affect your business, and thus me as a customer. This is even more important for single source suppliers.
 
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B

BoardGuy

#12
#12
Sorry if my response was a little too general for you but you truly need to be prepared to answer auditors' off the wall questions based on the new and improved ISO 9001:2015 as written.

One company I worked for was asked what was our recovery plan for an 8.5 magnitude earthquake. Our response none, if 8.5 occurred regional damage would prevent recovery due to magnitude of infrastructure damage to power, water, transportation etc. The nice auditor said that was an unacceptable answer. We then informed the auditor we were sorry but earthquakes of that magnitude would result in 10,000 dead, 30,000 injured with an economic impact of upwards of $70 billion.
 
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