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I did a search on this forum, but I couldn't find the information I was looking for in a timely manner.
Our company is a subsidiary of a part manufacturer, but we also sell parts made by other companies.
Now, most of the parts are made in Asia, and so if we disclose our manufacturing location or our suppliers in Asia, typically we put in the hard work to get an item specced in and we end up losing the business to a direct order from our customers to our manufacturers cutting us out of the loop.
We are not just middle-men however. We provide value-added engineering support.
I want to ask a few things:
1.) Are we under any obligation to our customers to disclose our suppliers or plant locations for our parent company that may cause us to lose our business as value-added distributors?
2.) When our customers ask us for PPAP level 3 and TS16949 certification documentation, can this information be passed from supplier to customer while 'whiting out' information that may allow the customer to identify the manufacturer? Alternately, can we originate a document that says we have paperwork from our plants without saying who or where they are?
What is the best way to give customers what they want without disclosing information that may lead to the loss of our client?
I need to provide PPAP level 3, and TS16949 without giving away information that will threaten our business, and while not breaching any ethical boundaries.
Any comments are deeply appreciated.
Our company is a subsidiary of a part manufacturer, but we also sell parts made by other companies.
Now, most of the parts are made in Asia, and so if we disclose our manufacturing location or our suppliers in Asia, typically we put in the hard work to get an item specced in and we end up losing the business to a direct order from our customers to our manufacturers cutting us out of the loop.
We are not just middle-men however. We provide value-added engineering support.
I want to ask a few things:
1.) Are we under any obligation to our customers to disclose our suppliers or plant locations for our parent company that may cause us to lose our business as value-added distributors?
2.) When our customers ask us for PPAP level 3 and TS16949 certification documentation, can this information be passed from supplier to customer while 'whiting out' information that may allow the customer to identify the manufacturer? Alternately, can we originate a document that says we have paperwork from our plants without saying who or where they are?
What is the best way to give customers what they want without disclosing information that may lead to the loss of our client?
I need to provide PPAP level 3, and TS16949 without giving away information that will threaten our business, and while not breaching any ethical boundaries.
Any comments are deeply appreciated.