J
Mezzaluna,
If someone sent me back a 'stack' of NCRs, I'd focus on the substantive issue - why I'm getting so many NCRs from the customer, not whether I believe he's using a term incorrectly!
And if I was the customer who'd sent you a stack of NCs and your response was to tell me I'd used the 'disposition' term wrongly, whether you cited a stack of references or not, I'd be distinctly underwhelmed by your response (to say the least). And probably start looking for a new supplier immediately.
Why do you want to get to a position where 'He can't argue'? Arguing with a customer is almost invariably a no win position. Plus in this case it sounds just a little like rearranging deck chairs on the Titanic. Or not seeing the wood for the trees - choose your cliche. Definitely a distraction from the important fact.
Sounds like he's saying your NCs aren't identifying what you're doing to prevent recurrence. Are you? If you are, why are you getting a stack of NCs? Forget whether he's away - get to work on that. Because you've definitely got a problem, and it isn't whether the disposition term is misused/not!
If someone sent me back a 'stack' of NCRs, I'd focus on the substantive issue - why I'm getting so many NCRs from the customer, not whether I believe he's using a term incorrectly!
And if I was the customer who'd sent you a stack of NCs and your response was to tell me I'd used the 'disposition' term wrongly, whether you cited a stack of references or not, I'd be distinctly underwhelmed by your response (to say the least). And probably start looking for a new supplier immediately.
Why do you want to get to a position where 'He can't argue'? Arguing with a customer is almost invariably a no win position. Plus in this case it sounds just a little like rearranging deck chairs on the Titanic. Or not seeing the wood for the trees - choose your cliche. Definitely a distraction from the important fact.
Sounds like he's saying your NCs aren't identifying what you're doing to prevent recurrence. Are you? If you are, why are you getting a stack of NCs? Forget whether he's away - get to work on that. Because you've definitely got a problem, and it isn't whether the disposition term is misused/not!
