Hi all
First, I wish everyone a great New Year. These forums have helped me quite a bit this year, and I hope to contribute more in the coming year.
For the matter at hand - we're running a commercial calibration lab. Since I've been here, we've had several ways to process orders. Until recently, technicians took work based on what they are capable of. With a more computerized system, I've seen that some technicians do dramatically more work than others. (accounting for the fact that some work naturally takes longer.) I've started assigning work to technicians to try to equalize the load, but it's proven to be more difficult than I expected. Does anyone have any tips on this to reduce the disparity?
Next week I'm going to lay down the law a bit more for timeliness in completing the work. One thing I don't want to do is cause undue pressure to get the work completed so as not to sacrifice quality. But there's got to be a limit!
TIA
First, I wish everyone a great New Year. These forums have helped me quite a bit this year, and I hope to contribute more in the coming year.
For the matter at hand - we're running a commercial calibration lab. Since I've been here, we've had several ways to process orders. Until recently, technicians took work based on what they are capable of. With a more computerized system, I've seen that some technicians do dramatically more work than others. (accounting for the fact that some work naturally takes longer.) I've started assigning work to technicians to try to equalize the load, but it's proven to be more difficult than I expected. Does anyone have any tips on this to reduce the disparity?
Next week I'm going to lay down the law a bit more for timeliness in completing the work. One thing I don't want to do is cause undue pressure to get the work completed so as not to sacrifice quality. But there's got to be a limit!
TIA
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