Recently, the company I work for received some complaints for a product. Through the investigation, it was found that a particular component could fail.
The company's response was to do a voluntary recall, and add a performance specification that was not previously identified. The product is now inspected to make certain the component meets the newly identified specification.
The product itself is not changed.
There's no new safety or performance issues associated with the product change itself.
Since this is associated with a voluntary recall, should we do a letter to file?
The company's response was to do a voluntary recall, and add a performance specification that was not previously identified. The product is now inspected to make certain the component meets the newly identified specification.
The product itself is not changed.
There's no new safety or performance issues associated with the product change itself.
Since this is associated with a voluntary recall, should we do a letter to file?