I'm with Jane on this one. If you tried to applie full blown correctivie action on every minute nonconformance you would get nothing else done. Forget about making money so you can survive.
To add to the discussion, from ISO 9000:2005, Quality management systems -- Fundimentals and vocabulary:
3.6.5
corrective action
action taken to eliminate the cause of a detected nonconformity or other undesirable situation
NOTE 1 There can be more than one cause for a nonconformity.
NOTE 2 Corrective action is taken to prevent recurrence whereas preventive action is taken to prevent occurrence.
NOTE 3 There is a distinction between correction and corrective action.
3.6.6
correction
action taken to eliminate a detected nonconformity
NOTE 1 A correction can be made in conjunction with a corrective action.
NOTE 2 A correction can be, for example, rework or regrade.
I should add that the audit nonconformance form used by some certification bodies requires the auditor to describe the nonconformance including objective evidence and a citation of the applicable element of the standard. The form then requires the auditee to respond with 1) correction, 2) root cause, and 3) corrective action. The corrective action is to speak to the root cause.
Many companies procedures provide for an appropriate authority to determine if a discrepant material report (DMR) (or whatever term your company uses) requires elevation to a corrective action report (CAR).
I guess that this whole thing turns on how you read element 8.5.2. "The organization shall take action to eliminate the cause of nonconformities . . . " Perhaps if you read that as ALL nonconformities you will have a different opinion than me.
To add to the discussion, from ISO 9000:2005, Quality management systems -- Fundimentals and vocabulary:
3.6.5
corrective action
action taken to eliminate the cause of a detected nonconformity or other undesirable situation
NOTE 1 There can be more than one cause for a nonconformity.
NOTE 2 Corrective action is taken to prevent recurrence whereas preventive action is taken to prevent occurrence.
NOTE 3 There is a distinction between correction and corrective action.
3.6.6
correction
action taken to eliminate a detected nonconformity
NOTE 1 A correction can be made in conjunction with a corrective action.
NOTE 2 A correction can be, for example, rework or regrade.
I should add that the audit nonconformance form used by some certification bodies requires the auditor to describe the nonconformance including objective evidence and a citation of the applicable element of the standard. The form then requires the auditee to respond with 1) correction, 2) root cause, and 3) corrective action. The corrective action is to speak to the root cause.
Many companies procedures provide for an appropriate authority to determine if a discrepant material report (DMR) (or whatever term your company uses) requires elevation to a corrective action report (CAR).
I guess that this whole thing turns on how you read element 8.5.2. "The organization shall take action to eliminate the cause of nonconformities . . . " Perhaps if you read that as ALL nonconformities you will have a different opinion than me.
