S
SteelWoman
I'm in an argument/"discussion" with one of our corporate folks who insists that at our other plants ISO auditors are coming through and nailing them because people out on the floor in areas where there are significant aspects do not have our entire Quality Policy statement memorized?! I'm finding this hard to believe. Our policy statement is several paragraphs and fits all the requirements of 4.2, but we keyed on one particular phrase which sort of "sums it up" to ask our people to memorize that. He insists that if they do not "spit out" the "correct" phrases from further down in the policy statement that an auditor will nail us for it.
HUH??? Anybody else had this experience? I keep telling our EMS Mgmt Rep that it's the same as QS, where we have a nice Quality Policy statement, but if we go to a machine and ask an operator about it, he/she is only required to recite the "gist" of the policy and understand how the Quality policy effects his/her job, day-to-day activity. When I read 4.2 it says we must "communicate" the quality policy - I don't see anything about MEMORIZING it?
HUH??? Anybody else had this experience? I keep telling our EMS Mgmt Rep that it's the same as QS, where we have a nice Quality Policy statement, but if we go to a machine and ask an operator about it, he/she is only required to recite the "gist" of the policy and understand how the Quality policy effects his/her job, day-to-day activity. When I read 4.2 it says we must "communicate" the quality policy - I don't see anything about MEMORIZING it?