M
Good day,
I am quite a newbie and this is my first post. Just need some guidance and help from experts...I hope you can give your insights, I would really appreciate it.
When implementing QMS, we opted to hire consultant with contract inclusive of performing pre-assessment audit on our system. During the audit, when the auditor glanced through our CARs, he made a casual remark that those CARs (the report itself) arising from customer complaint must also cite the applicable clause of the ISO 9001 standard that it has deviated from plus the category of NC. I am just confuse because we only practice that (citing applicable clause and minor/major NC) if the issue written on the CAR report arises from an internal or external audit. In case of customer complaint, we just put there customer complaint received from so-and-so on date.
I understand it is not in the standard, but in the usual practice (especially to our seasoned auditors here in the Cove) is it really required/necessary for us to do so?
I hope you can help us with this one, our certification audit is scheduled next month and maybe our auditor by then also has the same view...
and happy new year!
lyne
I am quite a newbie and this is my first post. Just need some guidance and help from experts...I hope you can give your insights, I would really appreciate it.
When implementing QMS, we opted to hire consultant with contract inclusive of performing pre-assessment audit on our system. During the audit, when the auditor glanced through our CARs, he made a casual remark that those CARs (the report itself) arising from customer complaint must also cite the applicable clause of the ISO 9001 standard that it has deviated from plus the category of NC. I am just confuse because we only practice that (citing applicable clause and minor/major NC) if the issue written on the CAR report arises from an internal or external audit. In case of customer complaint, we just put there customer complaint received from so-and-so on date.
I understand it is not in the standard, but in the usual practice (especially to our seasoned auditors here in the Cove) is it really required/necessary for us to do so?
I hope you can help us with this one, our certification audit is scheduled next month and maybe our auditor by then also has the same view...
and happy new year!lyne
