Any time you mention the quality, executive management thinks "OVERHEAD".
Policy
We will meet and surpass the requirements and expectations of our customers as their supplier, our people as their employer, our suppliers as their customer, and our communities as their neighbor.
(They already had this when I got here and even then the VP was asking for other ideas)
Mission
mission and goals amplify the policy statement:
Customers: We strive to understand our customers and their businesses. We must recognize the value they place on each element of the products and services we offer, and continually improve that value.
Employees: We strive to provide safe working conditions, promote teamwork, involvement and empowerment, and provide an atmosphere which encourages creativity and raises motivation. Our people provide our intelligence and culture, and determine our integrity and reputation.
Suppliers: We strive to understand our suppliers and their needs. We must help them .understand the value we place on each element of the products and services they offer, and through partnership, continually improve that value to better serve our customers.
Community: We strive to be sensitive to our neighbors. We must provide safe products, and use environmentally sound and healthy processes and facilities. We must be conscious of how we affect our surroundings, and strive to be a positive asset to the community.
We've been trying to get "there" for years now. It's been a long battle but we're moving forward. One huge step was getting the systems integrated (5S, Hoshin, CI, FTQ, etc.). With the integration came the Business Operations name and the quality tag wasn't seen anymore.