One of our biggest customers, (known around the world), has an issue with providing specifications to us with issues.
For example, the specification will outline a type of polymer to use.
In the material section of the spec, it states to use the polymer.
But in the structure formula section, it states to use the MED grade of the polymer.
We have brought this up to the customer many times - with no response, and no action at all from them.
If this were another customer, we would refuse to release their order until the spec was updated correctly. But, again, this is a huge customer. We don't want to tick them off - but we want to stay consistent with our process and system.
Thoughts?
For example, the specification will outline a type of polymer to use.
In the material section of the spec, it states to use the polymer.
But in the structure formula section, it states to use the MED grade of the polymer.
We have brought this up to the customer many times - with no response, and no action at all from them.
If this were another customer, we would refuse to release their order until the spec was updated correctly. But, again, this is a huge customer. We don't want to tick them off - but we want to stay consistent with our process and system.
Thoughts?