Do you register NC's beyond Internal Audits?

Do you register NC's beyond internal audits?

  • Often

    Votes: 5 83.3%
  • Rarely

    Votes: 1 16.7%
  • Never

    Votes: 0 0.0%

  • Total voters
    6
A

Anton Ovsianko

Dear all,

Please, comment, if you do register NC's occasionally beyond internal audits? If so, please briefly decribe in a post the procedure how it is done in your company.

regards,

Anton
 
R

Roger Eastin

We have a customer complaint system with a scored ranking to determine whether we issue a CAR or just a "quality alert". All customer complaints are treated by this system and any returned product is treated as N/C.
 
Yep

Hi Anton,

Sure we do... When we find something wrong with the system that would have resulted in a finding in an audit we register it.

/Claes
 
E

energy

Anton Ovsianko said:

Dear all,

Please, comment, if you do register NC's occasionally beyond internal audits? If so, please briefly decribe in a post the procedure how it is done in your company.

regards,

Anton

That would be your entire Corrective Action System. Findings during Internal Audits May be N/C's addressed through your C/A system. I assume when you say register N/C's, you are saying the actual initiation of the N/C. All product discrepancies would be N/C's. I hope I got your question right. If not, we'll try again.:bigwave: :ko: :smokin:
 
K

KenS

If I understand your question, we sure do. All product/process/system N/C's are logged in an Access database on our intranet. If the employee entering the discrepancy believes a CAR is required he/she checks a box on the data entry form, which creates the CAR/SCAR and sends it to the proper manager. After review the manager either assigns it for action, or addresses it at the weekly review as to importance, remembering that the initial employee thought it important. All other entries are reviewed weekly by QA and ME (at a minimum) and CAR/SCARs created as determined. All entries are analyzed monthly for trends etc.
 
T

Toni Herrera

N/C's beyond IA's

We issue c/a's and p/a based on
1) customer complaints/service issues (recurring or in-field issues)
2) scrap/rework $$
3) recurring breakdowns in a process that may/maynot be caught in an internal audit. (For instance, incorrect data entry in Sales, it's amazing how accurate data entry is during an internal audit, compared to incorrect data entry errors reported by internal customers.)
4) production constraints. (lack of purchased parts, no prints, no instructions, tester not set up, etc.)
 

RoxaneB

Change Agent and Data Storyteller
Super Moderator
My company developed a Nonconformance Guidelines Matrix - for those of you familiar with some of my posts, yes, my organization has yet *another* matrix!

This matrix has outlined the parameters on a department basis for when an NC (minor), CAR (major), or PAR is suitable to be issued. This allows for consistency within our NCR System.

Items include everything from internal audit findings to seconded product to unscheduled downtime to payroll error trends and everything inbetween.

The NCLog may be cumbersome to newbies, but to those of us who use it frequently, it is an invaluable tool. The newest addition to it is the use of hyperlinks - rather than memorizing the report #, I find the item in the log, click on the report # and I'm taken directly to the report. It has made the process a bit more manageable for those who are uncomfortable with the NC System.
 
J

JodiB

Is there any way you could post this matrix? I'd love to see the parameters your've outlined.
 

RoxaneB

Change Agent and Data Storyteller
Super Moderator
I've emailed you the matrix, Lucinda. It's content is pretty much industry-specific and probably would not be of much value if I posted it here in the Cove. If, however, anyone else is interested in the matrix, please email me and I'll send it to you.
 
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