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do see an improvement in training since ISO9001:2000
I am looking at how ISO9001:2000 has changed company's training pogrammes and polices.
In my company there has been no visable improvement in the product. The system we have is good and works quite well. we evalute training and plan training needs against business development and ensure all staff are competent in what they do.
The staff are happy.....but they were happy anyway! The other management are annoyed about the amount of extra work in assessment of competence and evalution of effectiveness and we have a low rate of product returns and that has stayed the same.
Was it better to ensure that you had trained an employee and leave it at that rather than now use up time by continually monitoring them and deciding how competent they are when the basic skills don't change much?
Has anyone see significant improvements in training?
I am looking at how ISO9001:2000 has changed company's training pogrammes and polices.
In my company there has been no visable improvement in the product. The system we have is good and works quite well. we evalute training and plan training needs against business development and ensure all staff are competent in what they do.
The staff are happy.....but they were happy anyway! The other management are annoyed about the amount of extra work in assessment of competence and evalution of effectiveness and we have a low rate of product returns and that has stayed the same.
Was it better to ensure that you had trained an employee and leave it at that rather than now use up time by continually monitoring them and deciding how competent they are when the basic skills don't change much?
Has anyone see significant improvements in training?
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