Do you think there is merit to sending audit reports to customers?

K

Ka Pilo

#1
What's your view on submitting audit report to customers? Does anyone experience or know of anything like this? Showing a certificate is ok but I don't think specific findings are something that customers need to see.

Do you think there is merit in sending out audit reports to customers?
 
Elsmar Forum Sponsor

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#2
You didn't say whether you were referring to internal or registration audit reports.

No, I don't see the merit for either type. The temptation to over react is too strong when you don't have adequate understanding of the processes to fully comprehend and place appropriate perspective on what an audit report says. Besides, audit reports can themselves be flawed or incomplete and send the wrong impression.
 

Wes Bucey

Quite Involved in Discussions
#5
I don't see any positive value to releasing the raw data of any audit report (internal or external) unless it is a contractual obligation with a specific customer or some regulatory clause currently in force [somewhere? - I don't know of any current regulations for any country which requires it, but regulations seem to be getting more and more intrusive every day in a lot of jurisdictions, including USA.]

I can, however, see a number of pitfalls in releasing a raw report, however glowing it may be, for the simple reason it establishes a precedent which results in extraneous and superfluous paperwork and non-value-added labor by employees on both sides of the equation, reading, evaluating, and filing such report copies.
 
G

Groo3

#6
I don't see any merit in sending them an audit report unless it was one they wrote after they audited our facilities.

For our company, our corporate legal group sets the standard for what information is OK / Not OK to share with customers or others. If you have questions about information you don't think is appropriate to send to a customer, ask your legal team for guidance. :2cents:
 
T

tlonkey

#7
I would agree with everyone, I only provide a copy of out certification if requested. Has anyone ask you to submit a copy of your internal or 3rd party audit report to them?
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#9
Just like a driver's license does not say if you are a good or bad driver, an ISO 9001 certificate gives no indication about your system robustness. Having access to audit records should be a way of making the supplier's system maturity more transparent to existing and potential customers.
 
Thread starter Similar threads Forum Replies Date
P 4.2.1 d)...still has Merit? Merit and value of low level "work instructions" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
E Requirements for sending Medical Device Samples to Indonesia Other Medical Device Regulations World-Wide 5
E Sending disassembled medical device to Brazil to be re-assembled there 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 3
K Regulations for sending Veterinary Surgical Instruments to Qatar Other Medical Device Regulations World-Wide 4
L ISO9001:2008 - Applicable clause for sending incompetent crew to client Service Industry Specific Topics 7
K Sending Audit Questions to the Auditee in Advance Internal Auditing 20
S Deferment Letter for a delay in sending equipment for Calibration - format ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
G Sending person(s) to Mars, and not bring them back. Coffee Break and Water Cooler Discussions 4
Z Long Lasting Problem with our Supplier sending incorrect parts Misc. Quality Assurance and Business Systems Related Topics 13
S Sending Partially Labeled Product to Korea 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 3
S Proof of Competency Outside of the Organization - Sending an Employee Abroad Training - Internal, External, Online and Distance Learning 4
M Sending sample devices to foreign countries Other Medical Device and Orthopedic Related Topics 1
H Manufacturers? Certificates: Can information be removed when sending to clients? Quality Manager and Management Related Issues 3
ScottK Free Trade Magazines... How long will they keep sending them? Coffee Break and Water Cooler Discussions 6
D Long Time Supplier sending Out-of-Specification Parts - Supplier Question Supplier Quality Assurance and other Supplier Issues 18
Q Supplier Excuse: Sending Defective Unit to Catch Up Shipping Schedule Supplier Quality Assurance and other Supplier Issues 11
Marc Western Union Stops Sending Telegrams - 145 Years of Telegram Service World News 0
S How to measure customer satisfaction? Sending out surveys by email? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 21
L A2LA - Sending testing to a non-accredited lab if customer doesn't require A2LA? General Measurement Device and Calibration Topics 2
Q ISO 9001-2015 Internal audit finding Internal Auditing 12
lanley liao How to understand this words that the planning of internal audit shall take into consideration the results of previous audits? Oil and Gas Industry Standards and Regulations 10
P Audit check for IT company (ISO 9001) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
D Supplier audit Medical Device and FDA Regulations and Standards News 2
M Go Live With New ERP System before Recertification Audit General Auditing Discussions 6
A Add MDSAP to Internal Audit Schedule Medical Device Related Regulations 0
A Define timeline for Major and Miner Audit finding General Auditing Discussions 4
J IATF 16949 Internal Audit question - Auditor's responsibility Internal Auditing 6
A API Monogram audit review process Oil and Gas Industry Standards and Regulations 4
S IATF 16949 Internal Audit Example IATF 16949 - Automotive Quality Systems Standard 7
B Remote IATF 16949 audit preparation General Auditing Discussions 10
M AS9100D Registrar pre-audit requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 15
I Do I need to sign off my annual audit calendar? Internal Auditing 2
R AS9100D internal audit checklist or ISO 9001 2015 to AS9100 D AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
M Nice and simple invitation email to an audit kickoff meeting Internal Auditing 1
M IATF 16949 - Audit of Remote Location/Support Site and IT IATF 16949 - Automotive Quality Systems Standard 4
Q IATF audit - Root Cause Analysis results IATF 16949 - Automotive Quality Systems Standard 5
Q Self-assessment audit information Quality Management System (QMS) Manuals 6
Le Chiffre Online training available for ISO/IEC 17021-1: Requirements for bodies providing audit and certification of management systems Training - Internal, External, Online and Distance Learning 3
xfngrs NIOSH Audit for N95 respirators US Food and Drug Administration (FDA) 1
Sidney Vianna IATF 16949 News Risked Based Audit Day Calculation IATF 16949 - Automotive Quality Systems Standard 2
T AS9100 audit due to facility move AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
M ISO 13485:2016 internal audit checklist Medical Device and FDA Regulations and Standards News 5
A Internal Audit Questions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
B SAP Audit trail Periodic Review EU Medical Device Regulations 1
N What are the software audit and control steps Reliability Analysis - Predictions, Testing and Standards 2
R Gap Audit Aerospsace and Rail QMS Quality Manager and Management Related Issues 0
salaheddine96 Internal audit planning Internal Auditing 2
A MDSAP Audit Questionnaire Medical Device and FDA Regulations and Standards News 7
H Obligations as a contract manufacturer during an MDSAP audit ISO 13485:2016 - Medical Device Quality Management Systems 5
M What are the basics of Medical Device Single Audit Program (MDSAP)? ISO 13485:2016 - Medical Device Quality Management Systems 7

Similar threads

Top Bottom