Document Control: File, Document and Verify Customer Specific Requirements

D

Dave Johnson

#11
No, you still have to do the usual from your end.
Look on your RFQs, your prints (both in-house and customer prints) and specifications (your DV, PV, performance requirements of your parts, etc.) to be sure they meet (or better, exceed) what the customers want. Are all special characteristics noted?, Processes in place for controlling these?, und so wieder.

JMHO. If I messed this up, please let me know.
 
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Q

qsmso

#15
Deployment customer specific requirement

Dear everyone,
After getting customer specific requirement, can you suggest what is the appropriate way to deploy each of those requirement through out the organization? For example, re-write our procedure item by item to include each specific requirement?

Best regards,
QSMSO
 
#16
I have struggled with this one since the days of QS. With the advent of TS2 "customer specific requirements" will be the #1 item on the list for auditors.
What I am doing is making a check list from each of the customer specific requirements list and then state the procedure/process definition where the requirement is addressed/implemented.
Ford has the most extensive list of CSR's. It is a complete reprint of the TS2 along with their needs and expectations, accompanied by a Q1 & MMOG checklist.
GM is next. While their list is fairly short the flow down is massive and difficult to find. And in a lot of cases you have to pay for the info.
Chrysler has ther shortest list, but you have to spend a lot of time researching and reading between the lines.

After the "big 3" I still need to add our other ten OEM's.

Once the CSR's have been established you then need to consider the customer requirements stated int he RFQ, i.e., Statement of requirments, Statement of work, etc.
 
A

Al Dyer

#17
One method that has proven effective is adding a section to all procedures noting which customer specific requirement may come into play in enacting the procedure.

That section would include the revision level of the requirement as a lead to document control and record retention processes.
 
M

MsHeeler

#18
Ok, here is a new one added to the old one.

Since we supply to Rieter and we are Tier 2 to BMW, would the supplier quality manual for BMW be what we need or Rieter.
If it is Rieter.... I CAN'T FIND IT! :frust:

Any clues?
 
A

Al Dyer

#20
Also realize that suppliers to the B3 are required to access B3 databases for all such activities starting with the APQP/Product realization process. And that it costs alot of money to comply.

Doing a search on Powerway or Integral Solutions will give you much more info.
 
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