Jim,
Thanks for the feedback. We're still struggling on how to best address b), ideas are appreciated.
As far as d), we'll add more detail on how documents are issued to production work orders, and their constant availability in our electronic retrieval system.
As far as f), i agree that our cursory mention of controlling external documents is also in need of more 'meat'. There are lots of industry specifications and such floating around all over our place that can be used to make quality-related decisions, but no mechanism in place to control them.