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Hi All,
Just had an email pointing out that our complaints form contains some misleading information which has resulted in it being filled out incorrectly.
This got me thinking - do you think its sufficient to log this as a document change via our document control process only, or would anyone be tempted to log it as a continual improvement/corrective action too? Seems a shame to duplicate information but where does one draw the line in low level cases such as this?!
It's difficult to define a level of importance in such cases, as this seems quite a subjective area. Any ideas?
Many thanks!
Just had an email pointing out that our complaints form contains some misleading information which has resulted in it being filled out incorrectly.
This got me thinking - do you think its sufficient to log this as a document change via our document control process only, or would anyone be tempted to log it as a continual improvement/corrective action too? Seems a shame to duplicate information but where does one draw the line in low level cases such as this?!
It's difficult to define a level of importance in such cases, as this seems quite a subjective area. Any ideas?
Many thanks!
