Document Revision Service? Auditor wants a service for document revision/renewal

H

hokieman

#1
Our auditor stated that we should be connected with a service for document revision/renewal. A service that advises us of document which are obsoleted and revised. Can anyone recommend one or several that are reliable. I conducted a search but had no luck. I may have looked in the wrong place!:thanks:
 
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Jim Wynne

Staff member
Admin
#2
Re: Document Revision Service?

hokieman said:
Our auditor stated that we should be connected with a service for document revision/renewal. A service that advises us of document which are obsoleted and revised. Can anyone recommend one or several that are reliable. I conducted a search but had no luck. I may have looked in the wrong place!:thanks:

What kind of documents are you referring to?
 

RoxaneB

Super Moderator
Super Moderator
#4
Re: Document Revision Service?

When your auditor said that you "should be", was this a nonconformance or a recommendation for improvement?

If a recommendation, it's up to you if you want to pursue this route. For some organizations, the costs and resources involved do not make this a value-added activity.

If this was a nonconformance, I'm curious as to the wording of the finding. ISO 9001 does not require that you use such a service for document control. Heck you could call a paper clip your "service". :)
 
H

hokieman

#7
Re: Document Revision Service?

Thanks! I will check them out! It was a pre-assessment audit. He did not write us but he was intrigued as to how we knew our standards were always the latest revision. He recommended hooking up with one of these services so we could always say, "it's their job to let us know when the document is revised", I guess.:notme:
 

Wes Bucey

Quite Involved in Discussions
#8
Re: Document Revision Service?

hokieman said:
Thanks! I will check them out! It was a pre-assessment audit. He did not write us but he was intrigued as to how we knew our standards were always the latest revision. He recommended hooking up with one of these services so we could always say, "it's their job to let us know when the document is revised", I guess.:notme:
Just for the heck of it - how many different Standards are we talking about?


First of all
"it's their job to let us know when the document is revised", I guess.
is NEVER a legitimate excuse. Your organization is the only entity responsible for seeing your documents are up to date. Using this as an excuse is like getting olive drab cadmium plating when you order electroless nickel with teflon and saying to your customer "it's their job to let us know whether the plating was what we promised you" - my guess is the response from the customer might be "Well, see them for your pay!"

About the only time I could see hiring a service or assigning an employee full time to track such changes is if you have thousands of orders each year which read "must comply with version of
Standard # _______________
in force as of the date of this order."
 
H

hokieman

#9
Re: Document Revision Service?

Wes! My friend you take me way to seriously. I said that simply to make the point you mentioned. It is our job to make sure the appropriate standards & spec's are adhered to. That would simply be the only reason I could think of that would make his request appropriate! That is really all one could say if the service were relied on to heavily and failed!
 
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