Scrapping a system is hardly effective option. I admit, for some situations, it may be necessary, but hardly for a case of over-documentation.
- It carries a lot of now unnecessary documentation from the older 1994 version QMS. OR
- It was defined in the early days of 2000 version when people were still under the impression that ISO means "say everything that you do and do everything that you say".
Roxanne I believe you are writing this using a laptop, or even better. Not using a 5150 and giving commands to it on DOS any more. None of your machines on the shopfloor work with a punched tape... Why did you scrap them? And how did you and your staff adapt?
Introduce a cellphone. People will hesitate. And then they will take in big way to it. Come to India or China and take a look.
Simplify your QMS, same thing will happen.