Documented information - Should be controlled?

#1
Hello all,

Question related to documented information (ISO 9001 / Clause 7.5).

In the production floor we have document in which part defects are described just to help our operators to know, what type of defect they must
select in our electronic system during the production - this document is not defect catalog, just for their orientation and help.


Do this document must be controlled and officially published? From my point of view yes, because this document contains documented information,
which are necessary for effectiveness of the quality management - that our operators know, what to put in to the system.

Am I correct?
 
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yodon

Staff member
Super Moderator
#3
I would agree they need to be controlled. How do you know if everyone is using the same version?

Kind of an aside, when I do a supplier audit, I look specifically for things like this (controlled or not) and see if the operator has additional markups or sticky-notes on them.
 

John C. Abnet

Teacher, sensei, kennari
Staff member
Super Moderator
#4
Hello all,

Question related to documented information (ISO 9001 / Clause 7.5).

In the production floor we have document in which part defects are described just to help our operators to know, what type of defect they must
select in our electronic system during the production - this document is not defect catalog, just for their orientation and help.
Good day @Blaz123 ;
Earlier in my career I coined/utilized the term "wrong or gone" to help my teams understand this concept. In other words, if a document is "WRONG" ....or "GONE" can it lead to a nonconformance. If the answers is "yes", then I would ask ...why would it NOT be controlled ?

e.g.
1- I intend to have a post-it note on the outside of a room door that says "do not push the lock button"
i. I accidentally write "DO push the lock button"[WRONG] . Possible frustration but will NOT lead to a nonconformance.
ii. The note is written correctly but falls to the floor and gets swept away "[GONE]" . Possible frustration but will NOT lead to a nonconformance.

2- I intend to have a post-it note on the outside of the machine control panel that says "do not push stop in middle of cycle"
i. I accidentally write "DO" push stop in middle of cycle" "[WRONG]. It CAN lead to a nonconformance
ii. The note is written correctly but falls to the floor and gets swept away "[GONE]. It CAN lead to a nonconformance.

Hope this helps.

Be well.
 

Randy

Super Moderator
#6
You're finding it necessary to document this information?

Does anyone check to see if it's valid or just bogus who cares?

Throw everything out, erase it from your data or toss the paper, flush it, do something to eradicate from the face of the earth, and then carry on with business...........Any problems come up?

If NO.......Y'all didn't need it anyway and you were wasting time, effort and resources capturing gibberish.

But if YES, then this comes into play.....
7.5 Documented information
7.5.1 General
The organization’s quality management system shall include:.....

b) documented information determined by the organization as being necessary for the effectiveness of the quality management system.
 
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