Documented Systems - Compliance vs. Effectiveness

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#21
JC; Interestingly, ‘Liability’ is what ISO 9000 is not about. It is about avoiding liability.
If you go back thru the history of the standard, prior to 1978, you will find the ISO900x became the vehicle to address liability issues between countries which are now the EU. Liability is specifically what it was about and remains to function as same. I have had calls from lawyers saying 'internal audit results' and 'management review records' were asked for during a trial and asking what 'the score' is. Management review functions to ensure top management cannot use the excuse that they didn't know what was going on. Documented systems. Defined responsibilities. Think about it.

Good thread. And good luck!

(Call me arguementative.... I can take it!)

[This message has been edited by Marc Smith (edited 03-23-99).]
 
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Amar Seth

#22
It is an interesting conversation and I would like to share my experience and thoughts.

ISO 9000/QS 9000 are good tools for managing quality and it has done lot of good to Indian Industry . It depends how you look at these standards and the approach.ISO 9000 standard is not so prescriptive as QS9K and gives the suppliers the space for designing their processes which are best suited to meet the customer requirements efficiently. The processes of the company must be customer oriented to achieve customer satisfaction.It is left to company to work within the broad policy frame work of ISO 9000.

Fortunately or unfortunately , if one has to be supplier to Big3 there is no doubt that with the main objective of meeting customer requirement QS9k rigid framework has to be accepted.I think that as it is quite inflexible it has acted as driver for improvement of supplier.

Since, there are always two aspects to every thing I feel there are lot more good in QS9K than the negatives and the attempt must continue to smoothen the abrasive issues in a time to come.

However, unless more flexibility is built into QS9k , it may not be favoured standard in a time to come .
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
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#23
Currently I'm surprised QS9000 has lasted as long as it has. With TR16949 we'll see where the power is.
 
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