Documenting Competency and Effectiveness of Training

SteelMaiden

SteelMaiden

Super Moderator
Super Moderator
#1
#1
Competency and Effectiveness of Training

I was talking to one of my counterparts at a different division yesterday about our systems and training effectiveness and competency came up. He wanted to know what I planned to do to document training effectiveness and assessment of employee competence. I said that I intended to have some sort of report from each department on this as part of the management review to show that we have looked at, and evaluated it. He told me that they had attended a transitioning class and were told that they should document employees competence by testing.

I am sorry, but I cannot find anyplace in the standard that says you have to administer competency tests, and I really feel that they are being fed a bill of goods. Any thoughts? What is everyone else doing.

I cannot imagine giving 400 people a test every year to document that they know their job! Sheesh---they wrote the work instructions, they ought to know how to do their jobs, right? And if not, we would be totally stupid to just allow them to continue on without performing some type of follow-up or retraining.

Any feedback would be appreciated, I don't want to see my pals get taken for a ride.
 
SQCpack - Communicate Quality Metrics
Elsmar Forum Sponsor
M

Michael T

#2
#2
No where in the standards (1994 or 2000) does it specify that training needs to be documented through testing. While it does state that appropriate records be maintained (both 1994 & 2000) and that the effectiveness of the training be evaluated (2000) - the method of evaluation is left up to the individual organization. ISO 9004:2000 does not even list employee testing as a "should".

We currently allow the Floor Supervisors to conduct the training (for job specific training) for their area(s) of responsibility and determine when the individual is "compentent" in that job and that the training provided was effective {who better to determine this?}. When an individual is deemed competent, the Supervisor signs off on the employee's training record.

Me thinks thy friends art being duped...

Cheers!!!

Mike
 
S

Sporty

#3
#3
Competency Testing

I agree with you both, nowhere in the standard does it state competency testing is necessary. We are registered to TS16949 here, and we show training effectiveness and competency through annual reviews, where the employee would of course be rated on their ability to do the job and through pre and post testing, for any specific training that is provided.
Also, our job descriptions have criteria in them, i.e. education, years experience....which show's the required competency we require for the job.
I would think their "competency testing" is everyday on the job, and the supervisor's or manager's satisfaction with each employee.
IMHO
:)
 
J

Jim Biz

#4
#4
Frankly - we do a combination of things that we feel proves documented competency:

A checkeet is used after 90 days of hiring in with the supervisor verifying employees compentency for the job they were hired to do

Training criteria is established for each job title and is recorded when yearly reviewes are completed - all of these items are reviewed yearly with the employee and an assessment is made at that time concerning future training needs.

IF we ever developed a test for anything job related we would not go beyound a simple/single entry level test upon hiring - and we are only dealing with 180 employees not 400.

No doubt there are some that would have you continually "Test" at set intervals - but these are folks that have not considered the likelyhood (in a small shop at least) that testing would have little good affect on the employees moral - let alone take away from - perfectly good production time.

Regards
Jim
 
SteelMaiden

SteelMaiden

Super Moderator
Super Moderator
#5
#5
;) Thanks Guys!

I was afraid that I was losing my ability to read and/or reason in my old age. I guess mostly I don't want others to fall into believing that kind of horse pucky. Makes you wonder where they get some of these trainers, huh?

My philosophy is:
If it ain't broke, don't fix it
If it makes your life harder, it isn't worth it
If it doesn't make sense, don't do it!

Have a great holiday weekend for those of you here in the USofA
 
H

HFowler

#6
#6
Part of an employee's performance appraisal should be the need for future training as well as the accomplishment of past training. I think that would satisfy the question regarding competency.

As far as the effectiveness of training, it depends on what the training is for. In some cases a test immediately following the training might be the easiest and best way. Another follow-up to determine whether training was effective could be tracking of performance or progress in the area addressed. For example, if training was in cycle time reduction, track cycle time per employee, if in quality improvement, track defects per employee.

Whatever method you decide, I strongly suggest, when possible, to use metrics already being collected instead of coming up with "one more thing to track". Most companies already measure things that are important to their business.
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
T Documenting hazardous situations associated with user/patient population ISO 14971 - Medical Device Risk Management 3
S Documenting Design Verification Test Results (ISO 9001) Design and Development of Products and Processes 1
adir88 Documenting Risk Control Option Analysis ISO 14971 - Medical Device Risk Management 8
M Defining and Documenting Record Retention CE Marking (Conformité Européene) / CB Scheme 5
J Documenting a Calibration Interval Extension Calibration Frequency (Interval) 7
B Documenting hardware on Form 2 of AS9102 AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
bryan willemot Documenting past problem history for fasteners for AS9100 Rev D AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
Q Documenting Customer Complaints (Records) Customer Complaints 6
R Documenting Expiration Date Extension for a specific lot ISO 13485:2016 - Medical Device Quality Management Systems 12
J ISO 13485:2016 Section 6.2 - Documenting the process for establishing competence ISO 13485:2016 - Medical Device Quality Management Systems 6
S Does IEC 62304 require documenting unresolved anomalies for all safety classes? IEC 62304 - Medical Device Software Life Cycle Processes 4
C Documenting Cleaning Production Lines in Medical Device Pkg facility ISO 13485:2016 - Medical Device Quality Management Systems 1
C Documenting Cleaning Production Lines in Medical Device Pkg facility 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 0
C Documenting Cleaning Production Lines in Medical Device Pkg facility 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
L Problems while documenting the SOUPs used for the software we are developing IEC 62304 - Medical Device Software Life Cycle Processes 4
R Documenting Self-Training and Effectiveness - ISO 13485:2016 Training - Internal, External, Online and Distance Learning 4
C Documenting Software Safety Classifications IEC 62304 - Medical Device Software Life Cycle Processes 4
B Approaches to Documenting an ISO 22000 FSMA Food Safety - ISO 22000, HACCP (21 CFR 120) 3
G Process for Product Safety - Ideas for Documenting Process for 4.4.1.2 IATF 16949 - Automotive Quality Systems Standard 3
dubrizo Are you documenting Internal Audit findings as NCRs? Internal Auditing 18
M What is the value of documenting in-process rework for easily-detectable issues? Quality Manager and Management Related Issues 4
R What is the typical industry standard for documenting Usability Risk? Human Factors and Ergonomics in Engineering 16
C Importance of Documenting NCP's and CA/PA's ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 23
D Documenting Meetings through Meeting Minutes or a Form ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
Colin Objectives Form - Format for Documenting Information Security Objectives IEC 27001 - Information Security Management Systems (ISMS) 2
O Documenting Processes requiring Customer Notification Misc. Quality Assurance and Business Systems Related Topics 2
M Documenting Vendor (Supplier) Issues Document Control Systems, Procedures, Forms and Templates 4
V Documenting Exceptions and use of Deviation Request Form APQP and PPAP 2
K AS9100 Clause 7.2.2 - Documenting "Special Requirements" and risks AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
K Competence, Training and Awareness - Documenting Training and Confidentiality Aspects ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
Q Documenting the Review of Adverse Effects from Rework ISO 13485:2016 - Medical Device Quality Management Systems 4
A Formal Way for Documenting Design Input Requirements 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
A Documenting 5S Guidelines in the Sales Department (Office 5S) Quality Tools, Improvement and Analysis 4
C Training Planning - Using Summary Sheet for Documenting Training Activities Training - Internal, External, Online and Distance Learning 3
J Requirements for Documenting Lifetime of a Medical Device ISO 13485:2016 - Medical Device Quality Management Systems 5
A Best Practice for Documenting Design Reviews 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 13
F Documenting Historical Preventive Action at a Daycare Preventive Action and Continuous Improvement 20
N Documenting Medical Device Complaints 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 6
R Documenting Quality Inspections - Material Released prior to Lot Acceptance Quality Manager and Management Related Issues 10
V Documenting the Root Causes for Internal Audit Non-Conformance Findings Problem Solving, Root Cause Fault and Failure Analysis 5
V Approach towards defining/documenting Requirements COTS vs. New-Product Software Quality Assurance 1
Crusader New Documenting Methods for Manufacturing Process Audits? Process Audits and Layered Process Audits 9
M Documenting an outsourced process - Distribution company with some manufacturing ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
P Process Map vs. User Guide - Documenting business procedures Process Maps, Process Mapping and Turtle Diagrams 3
T Documenting Effectiveness of Corrective/Preventive Action Nonconformance and Corrective Action 8
M Customer Format - Documenting Customer Software Requirement Specification and DDD Software Quality Assurance 10
D Documenting Machine Shop In-Process Checks Records and Data - Quality, Legal and Other Evidence 9
Crusader Continuous Improvements - How are you documenting them? Preventive Action and Continuous Improvement 66
R Documenting Processes such as Receiving Inspection, and Auditing to Turtle Diagrams Process Maps, Process Mapping and Turtle Diagrams 20
G Requirement for specified agendas and meeting minutes when documenting projects? Document Control Systems, Procedures, Forms and Templates 2

Similar threads

Top Bottom