Competency and Effectiveness of Training
I was talking to one of my counterparts at a different division yesterday about our systems and training effectiveness and competency came up. He wanted to know what I planned to do to document training effectiveness and assessment of employee competence. I said that I intended to have some sort of report from each department on this as part of the management review to show that we have looked at, and evaluated it. He told me that they had attended a transitioning class and were told that they should document employees competence by testing.
I am sorry, but I cannot find anyplace in the standard that says you have to administer competency tests, and I really feel that they are being fed a bill of goods. Any thoughts? What is everyone else doing.
I cannot imagine giving 400 people a test every year to document that they know their job! Sheesh---they wrote the work instructions, they ought to know how to do their jobs, right? And if not, we would be totally stupid to just allow them to continue on without performing some type of follow-up or retraining.
Any feedback would be appreciated, I don't want to see my pals get taken for a ride.
I was talking to one of my counterparts at a different division yesterday about our systems and training effectiveness and competency came up. He wanted to know what I planned to do to document training effectiveness and assessment of employee competence. I said that I intended to have some sort of report from each department on this as part of the management review to show that we have looked at, and evaluated it. He told me that they had attended a transitioning class and were told that they should document employees competence by testing.
I am sorry, but I cannot find anyplace in the standard that says you have to administer competency tests, and I really feel that they are being fed a bill of goods. Any thoughts? What is everyone else doing.
I cannot imagine giving 400 people a test every year to document that they know their job! Sheesh---they wrote the work instructions, they ought to know how to do their jobs, right? And if not, we would be totally stupid to just allow them to continue on without performing some type of follow-up or retraining.
Any feedback would be appreciated, I don't want to see my pals get taken for a ride.