Documenting Exceptions and use of Deviation Request Form

V

vardar3

#1
I got a PPAP approved by the customer that has out of print conditions. These out of print conditions were communicated and agreed on by the customer. On the PSW I stated in the exceptions, "submitted with exception to the agreed upon dimensions"...meaning the customer knew about the conditions. The PPAP was approved.

My question has to do with whether listing the exceptation like I did on the PSW was good enough or not (we're TS certified)? Should I have made a Formal Deviation Request form and had that signed by the customer?
 
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Stijloor

Staff member
Super Moderator
#2
Re: Exceptations or Deviation Request Form

I got a PPAP approved by the customer that has out of print conditions. These out of print conditions were communicated and agreed on by the customer. On the PSW I stated in the exceptions, "submitted with exception to the agreed upon dimensions"...meaning the customer knew about the conditions. The PPAP was approved.

My question has to do with whether listing the exceptation like I did on the PSW was good enough or not (we're TS certified)? Should I have made a Formal Deviation Request form and had that signed by the customer?
The smartest thing to do is to get all waivers/exceptions in writing.
Even an email (make a copy) would suffice as a formal record.
Keep those records in the appropriate PPAP files.
Remember that in times of trouble people tend to suffer from amnesia...;)
 

Jim Wynne

Staff member
Admin
#3
Re: Exceptations or Deviation Request Form

I got a PPAP approved by the customer that has out of print conditions. These out of print conditions were communicated and agreed on by the customer. On the PSW I stated in the exceptions, "submitted with exception to the agreed upon dimensions"...meaning the customer knew about the conditions. The PPAP was approved.

My question has to do with whether listing the exceptation like I did on the PSW was good enough or not (we're TS certified)? Should I have made a Formal Deviation Request form and had that signed by the customer?
  1. What mode of communication did the customer use to agree to the "exception(s)"?
  2. Were new limits or criteria established?
  3. How were the issues identified in the PPAP submission (other than your statement on the PSW)?
  4. Was the customer's agreement limited in any way and is correction expected?
 
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