Does ISO 9000 require documentation of nonconforming incidents

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rrramirez

#3
Nonconforming incidents

Claes Gefvenberg said:
It is. See 8.3 and 4.2.4.

/Claes
Do this mean "each time" that i dectect a nonconforming situation it´s necessary to write a NCR?
That is my question.
 
#4
Each time? No, it doesn't have to be that way (fortunately). You have to describe how you handle nonconforming products in a documented procedure. There's the key. Write the procedure in a way that fits your operation. For instance, nothing in 8.3 tells you that you have to write a NCR for each occurence, so there is nothing preventing you from bunching similar problems together.

In some way most of us do that.

I suggest a trip to the Nonconformance and Corrective Action Systems forum.

This very question has been turned inside out several times there, and good solutions have been forwarded. The thread Priorizing Non-conformances is one example.

/Claes
 
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