Does the customer`s trademark belong to customer-supplied property?

lanley liao

lanley liao

Involved In Discussions
#1
#1
Hi, Everybody,
I have confused that i know the customer`s trademark belongs to the customer-supplied property, but the customer-supplied property has been excluded in our API Q1 quality management system. The auditor gives us to write an audit finding that no control procedure to customer`s trademark and what shall i do? Thank you very much!
 
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John Broomfield

John Broomfield

Staff member
Super Moderator
#2
#2
It is rare not to handle proprietary information that belongs to your customers so I’m somewhat surprised by this exclusion.

Your auditor had a point, especially if there was evidence of misusing your customers’ trademarks on your website, for example.

What evidence was agreed by you or your colleagues during the audit?

You could usefully drop the exclusion from the documented part of your system and state that proprietary information is kept secure and ownership of trademarks is respected wherever they may need to be mentioned in your documented information.
 
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