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Does the word "claim" in ISO 9001 Clause 8.2.2 mean "requirement"?

jelly1921

Quite Involved in Discussions
#1
ISO 9001 - Clause 8.2.2 - Determining the requirements related to products and services
b) the organization can meet the claims for the products and services it offers.

Claims = Requirements ?

Jelly
 
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Candi1024

Quite Involved in Discussions
#2
Re: Does the claim in ISO 9001 Clause 8.2.2 mean "requirement"?

I believe "claims" in this use, refers to what you "claim" the product can do. What you tell your customers that your product can do, must be true.

In other words, you can't sell water and claim it will cure all illnesses.
 

LUV-d-4UM

Quite Involved in Discussions
#3
Re: Does the claim in ISO 9001 Clause 8.2.2 mean "requirement"?

I believe "claims" in this use, refers to what you "claim" the product can do. What you tell your customers that your product can do, must be true.

In other words, you can't sell water and claim it will cure all illnesses.
Perhaps shelf-life of the product?
 

Marcelo

Inactive Registered Visitor
#4
Re: Does the claim in ISO 9001 Clause 8.2.2 mean "requirement"?

Claims, in a broader view, are what the manufacturer say about the product that reaches the outside world.

More specifically, it's usually related to labeling claims (which includes, depending on the regulatory system, things like the label, instruction manual, marketing material, websites and the like).
 
B

BoardGuy

#5
Re: Does the claim in ISO 9001 Clause 8.2.2 mean "requirement"?

Cambridge Dictionary defines “claim” as "to state that something is true or is a fact”. So in Clause 8.2.2, the standard requires the claims made by your organization about its products and services being offered to the customers must be true. Does not get any simpler than that.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#6
Re: Does the claim in ISO 9001 Clause 8.2.2 mean "requirement"?

ISO 9001 - Clause 8.2.2 - Determining the requirements related to products and services
b) the organization can meet the claims for the products and services it offers.

Claims = Requirements ?

Jelly
In many cases, organizations compliant to ISO 9001 are involved in business-to-business (b[sub]2[/sub]b) models, where, for the most part, customers communicate their requirements to the suppliers.

But, there are also ISO 9001 compliant organizations that operate in the business-to-consumer (b[sub]2[/sub]c) sector. In this case, many times, "consumer requirements" might not captured as clearly. So, since consumers might be influenced by product performance claims (e.g., this cell phone has a battery life of 48 hours), it is CRITICAL that such claims are validated by the organization's QMS.
 

Andrej

Involved In Discussions
#7
Re: Does the claim in ISO 9001 Clause 8.2.2 mean "requirement"?

Explanation in ISO/TS 9002:2016 for »claim« is as follows:
"The organization needs to ensure it meets the claims for the products and services it offers. A claim is a statement by the organization about its products and services and their features and characteristics that it can provide to customers. For example an internet service provider (ISP) might make claims about download speeds on its website; a manufacturer of laptop computers might make claims about battery life in a brochure; a car manufacturer makes claims about fuel economy in an advertisement; or an insurance company says it provides a 24 hour claims service."
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#8
Re: Does the claim in ISO 9001 Clause 8.2.2 mean "requirement"?

Explanation in ISO/TS 9002:2016 for »claim« is as follows:
"The organization needs to ensure it meets the claims for the products and services it offers. A claim is a statement by the organization about its products and services and their features and characteristics that it can provide to customers. For example an internet service provider (ISP) might make claims about download speeds on its website; a manufacturer of laptop computers might make claims about battery life in a brochure; a car manufacturer makes claims about fuel economy in an advertisement; or an insurance company says it provides a 24 hour claims service."
:applause:
A good example of how the ISO/TS 9002 document might assist people in understanding the requirements of 9001:2015.

Thanks for providing a good example.
 
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