I assume Caster's last posting is not directed at me since I did not ever suggest to only meet the minimum requirements. I tried to describe what the minimum requirements are. That wa the original question.
Interesting discussion about Monitor/Measure, I'd like you ideas on how it might apply to management/business metrics?
Do you monitor or measure yield, customer satisfaction, defective rate, on time delivery. And what are the differences in the two?
I lean toward using a control chart for management metrics. Only react to signals. Of course, I find no understanding/interest in this idea at all. This idea is from Steve Prevette and/or Davis Balestracci.
Not sure which M applies to this idea, and I'm not sure it even matters.