Re: Does your registrar ask folks "Who's the Management Rep"?
Coury,
TS requires a MR and a Customer Representative.
I have been in a 3rd party audit where this was asked. The MR was not a member of the management and there was an attempt to give a NC but I produced the interpretation ISO/TC176 ISO 9001:2000 - Interpretations
No this question has never been asked during a Third Party Audit, since I was usually the Guide (MR) with the Third Party Registrar auditor.
Andy, first are you sure you mean "Customer Representative or MR?"
If you mean "Customer Representative" then a possible reason is that the Auditor wants to validate one or all of the following: Customer Satisfaction and Communication.
If you mean the MR then one possible reason is that the MR is not specifically identified in the QMS or somewhere else, and the other is again Communication within the organization.
Andy, first are you sure you mean "Customer Representative or MR?"
If you mean "Customer Representative" then a possible reason is that the Auditor wants to validate one or all of the following: Customer Satisfaction and Communication.
If you mean the MR then one possible reason is that the MR is not specifically identified in the QMS or somewhere else, and the other is again Communication within the organization.
TS requires a MR and a Customer Representative.
5.5.2.1 Customer representative
Top management shall designate personnel with responsibility and authority to ensure that customer requirements are addressed. This includes selection of special characteristics, setting quality objectives and related training, corrective and preventive actions, product design and development.
Top management shall designate personnel with responsibility and authority to ensure that customer requirements are addressed. This includes selection of special characteristics, setting quality objectives and related training, corrective and preventive actions, product design and development.