Lgibson:
What you described sounds like a practical, streamlined way to capture feedback. Very nice work.
The only thing I didn't hear you mention is how the feedback is analyzed and action taken, which is obviously the whole point of the exercise. Any thoughts on this?
Craig
What you described sounds like a practical, streamlined way to capture feedback. Very nice work.
The only thing I didn't hear you mention is how the feedback is analyzed and action taken, which is obviously the whole point of the exercise. Any thoughts on this?
Craig
In my opinion, one or two questions about my perception of
- the supplier's responsiveness to questions or problems,
- product quality,
- my willingness to do more business with the supplier
When the questions get more numerous, I feel like I am being punished with a "third degree."
I hope lgibson's organization has the courtesy to ask the customer if he has time and whether he cares to participate in such an interview survey.