E-mail Notification Problem

J

Jim Howe

#1
About 3 weks ago I ceased getting e-mail notices for forums that I had contributed to. I am aware that the company recently installed a new firewall but I am unable to sync the time frames. I double checked my user cp and it indicates that I am still signed up for e-mail notices. Any explanations?
 
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CarolX

Super Moderator
Super Moderator
#2
Jim,

I will definitely defer this to Marc, but I will make one suggestion....

Use a free e-mail account, like hot mail. That's what I do, and I have my OE set-up to download from there.
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#3
While there was a software upgrade last Saturday / Sunday, e-mail notifications are working fine for me and no one else has mentioned a problem.

I'm betting your firewall is isolating them, or as is happening in a very few cases, throwing them away and not even sending back a bounce notice to my server. I haven't noticed any bounce notices from your server to mine, but I'll watch and let you know if I see any.

Check with your IS people. Tell them they can call me if they have any questions and I'll try to help out.
 
J

Jim Howe

#4
marc, received the following this am:
Howdy!

You are subscribed to the thread "One ton of a man" by Charmed.

There have been 1 posts to this thread, the last poster was Charmed.
This is the first email notice in quite a while. I have not visit this thread in a long time but it did come through. But i have made other more recent post with no notice. Strange. as soon as our Network guy returns i will ask him about it.

Thanks
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#5
OK - I took the links out of your post to avoid confusion.

Do make sure that you have the correct notification turned on. There is 'instamt' notification, daily notification and a weekly digest if I remember correctly.

Also, remember that one or more words within the title or body of the e-mail notification may trigger a spam filter, while other notifications may not have any 'offending words' and pass right through.

I haven't experienced any problems, as I explained, and no other complaints have come in so at this point I'm *assuming* it's something on your end.
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#6
OK, Jim, here's the deal... I had noticed this but didn't match it up to you specifically until this thread... I started watching bounce notices more closely and your firewall has been filtering out e-mail to you. Here is an example of several 'bounce notices' your server sent last night:
This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

jhowe (at) jrbco dot com
--------------------------
From: "The Elsmar Cove Forums"
Date: Sat, 8 Jan 2005 00:04:20 -0500 (EST)
To: jhowe (at) paladinbrands dot com
Subject: "Have you installed Win XP SP2 yet? Opinions?" update

Howdy!

You are subscribed to the thread "Have you installed Win XP SP2 yet? Opinions?" by Claes Gefvenberg.

There have been 2 posts to this thread, the last poster was Joe Cruse.
Bottom line is your server is bouncing the e-mails. NOTE: E-mail addresses changed to keep them from being spiderable.
 
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