Re: Implementation effectiveness of ISO 9001:2000 in small industrial organization
Originally Posted by bobdoering
You may be right. If the generic internal definitions ISO 9001:2000 were sufficient basis for the thesis argument: "Implementation effectiveness of ISO 9001:2000 in small industrial organization," then the paper would simply say: "If you pass the audit, you have implemented the standard effectively."
The measure would be zero findings.
One paragraph, goodbye. Nice. A+
I would tend to think a more rigorous evaluation would be - perhaps - an evaluation of the condition of the firm before and after implementation. just a thought.
Perhaps, this may never be possible, or to be unbiased, extremely rare for any organization to go for a more rigorous evaluation as you mention, Bob.
We all know that the standards requirements and the supporting standards, viz., definitions, process improvements etc. have not been devised/developed for imposing or policing any organization. Neither will any organization allow the will to do so. Many less fortunate companies still think that QMS certification, external audits and maintaining the documentation is a pain, and does not add value to their organization. In these scenarios, the interest in the QMS lies only in a fraction of the company's employees, thus obviously not adding any value.
The crux of the effectiveness of implementation is NOT how close you are to conforming to the standards for the sake of certification, thus not adding any value, but how closely every employee, that adds value to the company, thinks his process needs systematism or process improvements, or documentation, AFTER conforming to the standards. And this is NOT the standards responsibility or ISO's responsibility.
If you need great power (customer satisfaction), it is packaged with greater responsibility! And this comes from within the organization, NOT from a standards developer.
Note: We are speculating on the 'effectiveness of implementation' in the hope that the OP might step in with further information.
Ciao.