Elsmar Quote of the Week

H

Hodgepodge

#1
Elsmar Quote of the Week
Week Ending 9/5/09

“We need to stop trying to prevent people from thinking about what they're doing.” – Jim Wynne

This is the original thread where this quote can be found. Customer Complaints captured in CA (Corrective Action) Process

I think this all the time. Jim’s words really got me thinking…albeit, off on a tangent having nothing to do with the original thread.

Jim, I agree. As I read through the threads here on the Cove, there are many discussions regarding how something is documented wrong, worded incorrectly, or if there is a need to document whatever it is. There are so many different ways the requirements of the various quality management standards are implemented and so many different ways QMS systems are documented. It seems so easy to get caught up in the definition of a word that the end result of the action isn’t even discussed. Procedures, work instructions, etc. should be written if and when necessary, and the effectiveness of such documents should be judged by the output of the process they describe, shouldn’t they? This is part of the process approach.

If I can show that my processes are generating acceptable outputs, and are continually improving, then my company is doing what it needs to do. Is this right? Or is this just what I want to be right?

Here’s what I’d like to be able to say, “The personnel in this company can and do think. My documented process controls are adequate as evidenced by my outputs, metrics, or whatever you want to call it. My corrective and preventive action systems are in place and finding new ways to keep processes improving. Therefore, I am compliant.”

Will 19011 catch up with the process approach required by ISO 9001? If not, companies will continue to create QMS documents to satisfy auditors instead of the actual process owners.

Perhaps my thoughts ran off on multiple tangents.
 
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bobdoering

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#6
A tribute to Jim's youtube finds, here is one for the topic of thinking...

Unfortunately, I could not find the "Chant" version on youtube (although I have the record...):tg:
 
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