Employee and Customer Satisfaction Surveys

A

Andy Bassett

#1
#1
Folloiwng a discussion on another thread i supplied people with a internal questionnaire that is designed to generate interest/acceptance in QMS Programmes.

By coincidence i now need to do a Employee Climate Survey, and a Customer Satisfaction survey (Have you noticed this beefed-up requirement in ISO 9000:2000).

Can anybody help me with samples of the above so i can steal some ideas?

Thanks

------------------
Andy B
 
How to manage your QMS while working remotely.
Elsmar Forum Sponsor
D

David Mullins

#3
#3
I've have:
-an employee culture survey
-a customer/patient survey I developed for the ambulance service (EMS)
I'll have to grab these from home, so for now, have a look at a basic survey procedure and forms (I've sent these to Marc to deal with).
Cheers,
David M


------------------
 
Marc

Marc

Hunkered Down for the Duration
Staff member
Admin
#4
#4
These are posted as:

Cust_Survey.doc
Cust_Perf_Chklst.doc
Cust_Surv_Chklst.doc

As always, in the pdf_files directory. Thanks, Dave!
 
A

Andy Bassett

#5
#5
Thanks for the surveys in the PDF file or sent to me direct.

Marc - I will send you the survey that i have used internally to support QMS implementations, maybe you can post this as well.

Regards

------------------
Andy B
 
Marc

Marc

Hunkered Down for the Duration
Staff member
Admin
#6
#6
If you want something posted, just send it to me and I'll post it. HOWEVER, do please strip your company name from the document unless you don't care if your company name is on it.
 
T

tkadela

#7
#7
I am a Ph.D. student at the University of Texas in Arlington. I am conducting research for an MBA class on employee satisfaction with about 25 people. I was wondering if I reference your company in the final report/paper along with your sales address and phone number as well as a sample survey (if you like) may I please use about 25 of your paper surveys for free?

I eagerly await your response via my email address below. I hope you are having a GREAT day!

Cordially,

Thomas J. Kadela
[email protected]
 
Marc

Marc

Hunkered Down for the Duration
Staff member
Admin
#9
#9
Does anyone remember the name of the file or have a copy? I probably have it here but can't remember the name. This was from before vBulletin so there was no Attachments feature back then... (Continuous Improvement?)
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
E 8.2.1 Customer Satisfaction - Is Internal Customer Satisfaction Employee Satisfaction IATF 16949 - Automotive Quality Systems Standard 6
B Increasing Customer Satisfaction While Decreasing Employee Workload Customer Complaints 4
J As a company employee, Who is my customer? Misc. Quality Assurance and Business Systems Related Topics 8
G Internal Audits and Employee engagement Internal Auditing 16
T Question about Quality Department employee position titles Quality Manager and Management Related Issues 7
R How to keep track of employee read-only training ISO 13485:2016 - Medical Device Quality Management Systems 13
Q Non conformity, do nothing? Employee experiencing "hard times" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
E Employee complaining about air quality Occupational Health & Safety Management Standards 12
S Testing (Evaluation of) and Verification of Employee Color Vision Human Factors and Ergonomics in Engineering 19
S PPT for ISO13485:2016 Employee Training (Request) ISO 13485:2016 - Medical Device Quality Management Systems 0
S Ways to demonstrate objective evidence that employee is trained and competent ISO 13485:2016 - Medical Device Quality Management Systems 28
C AS9100D 7.1.5.2 / Calibration of Employee Owned Measuring Equipment AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 5
J Hardness inspection Audit Finding Employee error Nonconformance and Corrective Action 6
R Employee diet to reduce absenteeism and increase productivity Hospitals, Clinics & other Health Care Providers 24
SATHYABALARAMAN What are the topics to be covered for Training the employee as per IATF 16949:2016 IATF 16949 - Automotive Quality Systems Standard 2
R Use of Employee Assessments for ISO 13485:2016 Training - Internal, External, Online and Distance Learning 1
S Employee Training Matrix - Keeping track of employee training on various SOPs ISO 13485:2016 - Medical Device Quality Management Systems 4
R Defect Display Area for Employee Shift Change Information Misc. Quality Assurance and Business Systems Related Topics 1
M Employee Motivation 7.3.2 & Training including Awareness 7.2.1 IATF 16949 - Automotive Quality Systems Standard 4
E IATF 16949 Cl. 7.3.1 Awareness - Supplemental - Need Employee Testing? IATF 16949 - Automotive Quality Systems Standard 4
M Quality Awareness Slides for Employee Motivation ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
pammesue Need a new video for employee training ISO 9001:2008 Training - Internal, External, Online and Distance Learning 6
R OSHA - How often an employee needs to be Re-Trained on Safety Methods Occupational Health & Safety Management Standards 4
F ISO 9001:2015 - Employee Training Powerpoint .ppt wanted Training - Internal, External, Online and Distance Learning 8
R Managing Employee Training Files - 21 CFR Part 820.25 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 4
K Online Employee Training Software Training - Internal, External, Online and Distance Learning 1
A Writing an Internal Audit Report Finding for Employee Awareness of QMS Documents ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
Q Employee Training - Company Transition 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
A Could I create company specific Employee Records? Records and Data - Quality, Legal and Other Evidence 5
L Incentives to Encourage Employee Participation Misc. Quality Assurance and Business Systems Related Topics 1
N Employee Reprimanded in Front of Other Employee? Quality Manager and Management Related Issues 21
N What is the best action for employee when employer is paying late? Career and Occupation Discussions 6
E Outstanding Employee Training Records Training - Internal, External, Online and Distance Learning 11
G Tracking Employee Training Software Training - Internal, External, Online and Distance Learning 7
D Value-Added Analysis - Staff (Employee) Satisfaction Quality Tools, Improvement and Analysis 11
Chennaiite Is Audit of Employee Canteen Food within the scope of OHSAS 18001? Occupational Health & Safety Management Standards 17
D "Quality" Gifts to recognize Employee Efforts Professional Certifications and Degrees 7
E Defining Sub-Disciplines for Chemical Testing Laboratory Employee Proficiency Testing General Measurement Device and Calibration Topics 1
S Employee Training Videos for employee ISO TS 16949 Audits IATF 16949 - Automotive Quality Systems Standard 2
J Employee Contracts : Controlled and Uncontrolled Documents Document Control Systems, Procedures, Forms and Templates 6
A Assessing/Mapping Employee Attitude during Competency Mapping (Assessment) IATF 16949 - Automotive Quality Systems Standard 15
P MDD position on Final Inspection/Release Employee Experience/Training EU Medical Device Regulations 1
J Online Employee Testing Sites Training - Internal, External, Online and Distance Learning 5
H Return on Investment of Employee Human Factors and Ergonomics in Engineering 7
I Definition Insubordination in Organizations - Definition, extent; vis-a-vis employee's rights. Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 14
somashekar How to Determine the Necessary Employee Competence ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
D Employee Motivation and Empowerment - TS 16949 Clause 6.2.2.4 IATF 16949 - Automotive Quality Systems Standard 11
R Calibration Requirements for Employee Owned Gages General Measurement Device and Calibration Topics 5
E What forms should be controlled? Vacation, sick leave, employee evaluations, etc? Document Control Systems, Procedures, Forms and Templates 10
Z Scope of Employee and Function Levels of Internal Audits Internal Auditing 3
Similar threads
Top Bottom