SBS - The Best Value in QMS software

Employee Consultation - Communication, participation and consultation

S

seaflower

#1
Hello everybody,

First of all i must say this forum is great, i am not an active member, but i definetly used the information shared around here for guidance.

But this time i am stuck and need some custom made advice from you guys.
Although quite a trainee to iso 14001 and ohsas 18001, I am in the situation to actually redo the quality manual of our company and to integrate all 3 standards (9001,14001,18001).

I am stuck at procedure of Communication, participation and consultation, as although think i got the whole idea, don`t know how to apply it in our company. To get the picture i will describe a little the activity and structure - we act in seafarers recruitment business and have 10 offices spread worldwide. The thing is, most of the offices have around 2-3, max.4 employees, and the headquarter gathers about 12 people. Normally the most of the offices have a local MD and a Crew manager; some have one or two more people to cover the area of reception and selection.

The certification is obtained as for a group and not individually per office, hence we have one group integrated management system representative (IMSR), and each MD of the branches (except headquarter) acts as management representative (MR) of that branch.

Now, being so few people per branch and most of internal communication is done through email or skype, don`t know how to apply the requirement of an Employee OHS Representative, or an OHS Committee.

Do you have any ideas??
Many thanks in advance for any of your comments.
regards,
 
Elsmar Forum Sponsor
#4
Now, being so few people per branch and most of internal communication is done through email or skype, don`t know how to apply the requirement of an Employee OHS Representative, or an OHS Committee.
First and foremost, Welcome to the Cove! :bigwave:

I am assuming you are talking about the requirements in 4.4.3.2 in OHSAS 18001. There is no requirement for an OHS Committee, and the OHS Representative can be anyone you select.

It sounds like your business does not really have a lot of hazards associated with it, and that is a good thing. But it also makes things less clear. Do you really need training on how to avoid paper cuts? You commented that you communicate through email and Skype. Make sure you include employees in matters involving safety (tripping and fire hazards, for example). Should an accident occur, ensure that employees are involved in the investigation of the accident. Encourage their participation in OHS matters, what every they may be.

You don't have to go too nuts with this stuff. Keep it realistic to your organization and your personnel.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#5
This is a question I've hit my own people hard about while auditing. It's not so much to make them install a big, blown out program, but to understand and produce evidence of, when called upon, the many ways consultation can take place, and to understand what works and why.

The term consultation infers it's a two way communication loop, and that employees actually give input of some substantive kind. That can happen with hallway meetings, hot lines, suggestion boxes, emails, a team of problem solvers, surveys, etc. Consultation can come in the form of complaints, remarks of observations, compliments and suggestions.

What makes it hard to know, demonstrate and place a value on such things is that organizational communication can be so informal. And of course informality is a good thing, but losing opportunities due to a lack of structure is not fine.

Why should we care? Risks are everywhere, even if they aren't plain to see. In a pretty benign environment like office work, ergonomics can take out our most experienced and productive people. I would know...I now wear braces on both wrists to keep me on the job and able to grasp a pencil or book.
:2cents:
 

Randy

Super Moderator
#6
They simply need to be involved:

*in the identification and control of workplace hazards and risks that are directly related to their work areas

*the development of the procedures, instructions or rules governing workplace OHS controls in their work areas

*investigations and the results of investigations for OHS incidents in their work areas.

Employees must also have relevant peer level representation on OHS issues

Employees don't have to be involved in everything at all times, their level of involvement is relevant to their work areas and conditions

Get a copy of OHSAS 18002:2008 to help you out
 
S

samsung

#8
Attached is one SOP for participation and consultation.
Although it's a very good procedure yet it can be drawn up even better if 'accountability' which is one of the important requirements of OHSAS, is also defined alongwith responsibilities/ authorities; i.e who is accountable for what if something done doesn't bring the desired outcome or the objectives aren't realized the way they were planned.

just an opinion.
 

somashekar

Staff member
Super Moderator
#9
The catch here is "Involvement" and in practice you have to involve the concerned people about anything and everything concerned with OHSAS matter. Your records must show that you involve the people in OHSAS matter.
Now what is Involvement ?
Your three things ... communication , participation and consultation.
Simple ways :
Constitute a safety committee, and have people from all the areas represent (members from the employees union if it exists) Participation is taken care of.
Have periodic meetings and bring up issues concerning OHSAS and take inputs from all the participants, this becomes consultation and minute the meetings and circulate to all members (display on notice board as well). Communication is taken care of.
Maintain continuity so that new aspects are discussed and action on earlier aspects are addressed. Keep it simple and above all be genuinely concerned on the involvement of all concerned poeple.
As you move on these simple committee meetings can become training inputs to participants when you involve new people to participate.
 
#10
Hi everybody !

I completly agree with you Somashecar, constitute a H&S committee is a very good thing regarding BS OHSAS 18001 § 4.4.3.2. Because items of employees participation and consultation are more numerus than Harry said : their participation and consultation are required by BS OHSAS 18001 for developpment and review of OHS policies and objectives of the compagny and for analyse changes affecting OHS too.

Regarding employees or OHS committee, international ILO-OSH or national standards as american ANSI-AIHA Z10 are more relevant and challenging !

Bye.
 
Last edited:
Thread starter Similar threads Forum Replies Date
D Do employee training records need to be centralized? IATF 16949 - Automotive Quality Systems Standard 10
B Employee Handbook in ISO 9001:2015 Section 7 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 19
Brizilla Employee Data Privacy Policy - ISO 9001:2015 requirement(s)? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
G Internal Audits and Employee engagement Internal Auditing 16
T Question about Quality Department employee position titles Quality Manager and Management Related Issues 10
R How to keep track of employee read-only training ISO 13485:2016 - Medical Device Quality Management Systems 14
qualprod Non conformity, do nothing? Employee experiencing "hard times" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
E Employee complaining about air quality Occupational Health & Safety Management Standards 12
S Testing (Evaluation of) and Verification of Employee Color Vision Human Factors and Ergonomics in Engineering 19
S PPT for ISO13485:2016 Employee Training (Request) ISO 13485:2016 - Medical Device Quality Management Systems 0
S Ways to demonstrate objective evidence that employee is trained and competent ISO 13485:2016 - Medical Device Quality Management Systems 28
C AS9100D 7.1.5.2 / Calibration of Employee Owned Measuring Equipment AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
J Hardness inspection Audit Finding Employee error Nonconformance and Corrective Action 6
R Employee diet to reduce absenteeism and increase productivity Hospitals, Clinics & other Health Care Providers 24
SATHYABALARAMAN What are the topics to be covered for Training the employee as per IATF 16949:2016 IATF 16949 - Automotive Quality Systems Standard 2
R Use of Employee Assessments for ISO 13485:2016 Training - Internal, External, Online and Distance Learning 1
S Employee Training Matrix - Keeping track of employee training on various SOPs ISO 13485:2016 - Medical Device Quality Management Systems 4
R Defect Display Area for Employee Shift Change Information Misc. Quality Assurance and Business Systems Related Topics 1
M Employee Motivation 7.3.2 & Training including Awareness 7.2.1 IATF 16949 - Automotive Quality Systems Standard 6
E IATF 16949 Cl. 7.3.1 Awareness - Supplemental - Need Employee Testing? IATF 16949 - Automotive Quality Systems Standard 4
M Quality Awareness Slides for Employee Motivation ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
P Need a new video for employee training ISO 9001:2008 Training - Internal, External, Online and Distance Learning 6
R OSHA - How often an employee needs to be Re-Trained on Safety Methods Occupational Health & Safety Management Standards 4
F ISO 9001:2015 - Employee Training Powerpoint .ppt wanted Training - Internal, External, Online and Distance Learning 8
R Managing Employee Training Files - 21 CFR Part 820.25 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 4
K Online Employee Training Software Training - Internal, External, Online and Distance Learning 1
A Writing an Internal Audit Report Finding for Employee Awareness of QMS Documents ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
Q Employee Training - Company Transition 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
A Could I create company specific Employee Records? Records and Data - Quality, Legal and Other Evidence 5
L Incentives to Encourage Employee Participation Misc. Quality Assurance and Business Systems Related Topics 1
N Employee Reprimanded in Front of Other Employee? Quality Manager and Management Related Issues 21
N What is the best action for employee when employer is paying late? Career and Occupation Discussions 6
E Outstanding Employee Training Records Training - Internal, External, Online and Distance Learning 11
G Tracking Employee Training Software Training - Internal, External, Online and Distance Learning 7
D Value-Added Analysis - Staff (Employee) Satisfaction Quality Tools, Improvement and Analysis 11
Chennaiite Is Audit of Employee Canteen Food within the scope of OHSAS 18001? Occupational Health & Safety Management Standards 17
D "Quality" Gifts to recognize Employee Efforts Professional Certifications and Degrees 7
E Defining Sub-Disciplines for Chemical Testing Laboratory Employee Proficiency Testing General Measurement Device and Calibration Topics 1
S Employee Training Videos for employee ISO TS 16949 Audits IATF 16949 - Automotive Quality Systems Standard 2
J Employee Contracts : Controlled and Uncontrolled Documents Document Control Systems, Procedures, Forms and Templates 6
A Assessing/Mapping Employee Attitude during Competency Mapping (Assessment) IATF 16949 - Automotive Quality Systems Standard 15
P MDD position on Final Inspection/Release Employee Experience/Training EU Medical Device Regulations 1
J Online Employee Testing Sites Training - Internal, External, Online and Distance Learning 5
H Return on Investment of Employee Human Factors and Ergonomics in Engineering 7
I Definition Insubordination in Organizations - Definition, extent; vis-a-vis employee's rights. Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 14
somashekar How to Determine the Necessary Employee Competence ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
D Employee Motivation and Empowerment - TS 16949 Clause 6.2.2.4 IATF 16949 - Automotive Quality Systems Standard 11
R Calibration Requirements for Employee Owned Gages General Measurement Device and Calibration Topics 5
E What forms should be controlled? Vacation, sick leave, employee evaluations, etc? Document Control Systems, Procedures, Forms and Templates 10
Z Scope of Employee and Function Levels of Internal Audits Internal Auditing 3

Similar threads

Top Bottom