Employee Reviews not completed - Audit Finding - Difficult Finding to Answer

G

Gofar

#11
Previous versions of ISO 9001 required organisations to identify training needs, or something like that and TS 16949 still has a similar requirement. I know of several instances where this requirement was addressed by including in the training procedure a statement to the effect that training needs would be determined at the annual review of an employee's performance. If this is the case here, the auditor can probably justify the nonconformity if reviews are more than a year apart.

I prefer my review to concentrate on my development and competence which may, or may not, include training requirements.

Or at least I would prefer it if only I could persuade my manager to perform a review.
 
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Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#12
9001/2000

Standard Section 6.2.2

Our QMS manual states that we will conduct the reviews anually. They were past due. That is why the finding was written. It was an NC against our quality manual.

The Corrective Action is simple in my opinion:

Remove the Requirement from the QMS
 
C

confused1

#13
The Corrective Action is simple in my opinion:

Remove the Requirement from the QMS
I agree with Coury that removing the requirement would be the simplest solution. Since it is not required by the standard (9001:2000) then there should be no certification issues.

But what effects would removing the requirement have on your QMS?

Whenever a process owner has asked how to fix a nonconformance that I found in their area I would tell them that they could either change the practice or change the procedure (process).

If there is something else out there I'm all ears.
 

Caster

An Early Cover
Trusted Information Resource
#14
Of course since he passed away we no longer need concern ourselves with Deming's point 12 (or any of the others)

:sarcasm:

Remove barriers that rob people of joy in their work. This will mean abolishing the annual rating or merit system that ranks people and creates Competition and conflict
 

Randy

Super Moderator
#15
Self inflicted wound.........

Possible causes....

a........lack of clearly defined responsibilities
b........lack of competence or awareness
c........poor communication of requirements
d........don't give a qrapitis
e........lack of senior management oversight (see d above)
 

Big Jim

Super Moderator
#16
The Corrective Action is simple in my opinion:

Remove the Requirement from the QMS
Not so fast. It may have been there as a way to answer 6.2.2c "evaluate the effectiveness of the actions taken" referring to the effectiveness of training or whatever action was taken to fulfill the need to be competent.

If so, don't take it out without seeing if you need to cover it in some other manner.
 
S

sunil2

#18
from my point of view...removing employee "Review" is never a solution.(as many suggested). It is probably the only method 6.2.2 can be achieved satisfactorily.
Also the ONLY way to keep employees motivated & focussed on performance at work place.
For RC - Check with the process owner(if HR is not dealt as a seperate unit)...training would be the area to focus..since it is invariably linked to review cycles.
CA - Reduce the review period (people just conveniently forget after a year!) and link it to overall HR functions.

In my exp., most management avoid reviews since it is invariably connected to appraisals !!
 
P

Peter West

#19
Is it not possible to have your cake AND eat it? So remove the mention of employee review from the QMS - as 6.2.2 does not specifically call for it, but still maintain employee reviews as part of your company operation and performance?

That part of the Standard also does not mention any timelines, it only uses the word "maintain" to signify continued action. So an alternative would be to take out the word "annual" from your QMS, and then just ensure that you keep records when reviews go ahead (satisfying 6.2.2e).
 
S

sunil2

#20
i really dont get it...removing the review phrase from QMS is not
going to ensure CA...but (from what i gather is the situation with the auditee)
it will ensure the NC remains forever....by suggesting removal is to
dodge the practical relevance of such a system in managament..all just to avoid an NC ?
 
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