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Ok well I work for a small company. We recently passed our initial certification audit, and as such now I have a little more free time to tackle problem areas and focus on some real improvement.
Disclaimer: This is a great company, with great people.
The problem I face is that our biggest area of concern is employee satisfaction. We have very few benefits (extremely high cost medical insurance, 1 week vacation after 1 year service), and our President and VP are micro-managers to the extreme. They are very old-fashioned in their approach to business, and do not budge easily. Fortunately, they understand quality and customer satisfaction (or they wouldn't be in business), what they don't seem to understand is that the expectation of military like discipline (myself and a few other top people are ex-military) wears down morale. Penny pinching is a constant battle. Time off is an unspeakable horror. Being late is equivalent to quitting.
I want to address this area, and I think anonymous employee surveys are a decent first step in that direction. The problem I face is twofold though: employees haven't had an outlet in a long time (maybe ever), and I think this would skew the results in a negative manner while they vent their frustrations, secondly the Pres. and VP (husband and wife, btw) don't listen to employee complaints. Only when those complaints are safety related do they get any attention, employee morale seems to be greek.
I am new to Quality Management, and I don't quite know how to get their attention on this problem, but I do know (99.9% certainty) that if this is addressed, the entire organization will benefit drastically.
Help, please.
Disclaimer: This is a great company, with great people.
The problem I face is that our biggest area of concern is employee satisfaction. We have very few benefits (extremely high cost medical insurance, 1 week vacation after 1 year service), and our President and VP are micro-managers to the extreme. They are very old-fashioned in their approach to business, and do not budge easily. Fortunately, they understand quality and customer satisfaction (or they wouldn't be in business), what they don't seem to understand is that the expectation of military like discipline (myself and a few other top people are ex-military) wears down morale. Penny pinching is a constant battle. Time off is an unspeakable horror. Being late is equivalent to quitting.
I want to address this area, and I think anonymous employee surveys are a decent first step in that direction. The problem I face is twofold though: employees haven't had an outlet in a long time (maybe ever), and I think this would skew the results in a negative manner while they vent their frustrations, secondly the Pres. and VP (husband and wife, btw) don't listen to employee complaints. Only when those complaints are safety related do they get any attention, employee morale seems to be greek.
I am new to Quality Management, and I don't quite know how to get their attention on this problem, but I do know (99.9% certainty) that if this is addressed, the entire organization will benefit drastically.
Help, please.



