I believe you could successfully argue that such a program could be classified as Preventive Action/Continuous Improvement in your company. The assumption is, of course, dependent upon your company hiring folks who speak (example) Spanish and is located in a primarily Engilsh speaking locale.
However, part of the arguement could rest upon when you started the program. As you know, the debate over corrective vs preventive, in so far as definition goes, leaves a lot of open ground. So, if you had a nonconformance whose root cause you traced to an employee not understanding a requirement (or whatever) because of their poor English, you have jumped into the reactive (thus it can't {ahemmmm} be preventive.
I'm sick of interpretations of what is preventive and what is corrective. I'm to a point where I'm classifying preventive as an
FMEA and everything else is corrective...
Comments?