Escalation Process in Project Management

P

p_tww

#1
Hi Everybody

as the abovementioned, could you please kindly give your comments or documents ?

thanks
 
Elsmar Forum Sponsor

Marc

Fully vaccinated are you?
Staff member
Admin
#2
Are you asing what to do when a project is behind such as when a roadblock stops progress?
 
P

p_tww

#3
Hi Marc

yes, when problem on quality,timing,cost were happened during a new product/process development , what should be done to prevent customer impact?
 

Marc

Fully vaccinated are you?
Staff member
Admin
#4
The road block / problem has to be identified and an appropriate response mapped out. Typically this is a team function and the response depends upon the specific road block / problem. Then it is a responsibility and authority issue as to who has to do what. Obviously if the customer is impacted they should be involved or at least informed of the problem. As the project manager on quite a few projects over the years, it was up to me to determine aspects such as responsibilities and authorities, to assemble and communicate with the appropriate project members and senior management. Who communicated with the customer was typically dependent upon the problem and/or the project. Most companies have their own "standard" product development process which encompasses their systems.

As to how to prevent customer impact, it depends upon the specifics of the project and the problem. There is no single answer I could give other than to ensure you have good lines of communication with your customer and to keep them aware of any potential impacts upon them.

I used to use Microsoft Project to track projects, but there is other project management software which is just as good. I highly recommend using some type of project management software to track projects and to keep things organized.
 
P

p_tww

#5
Hi Marc

many thanks for your kind suggestions.

if a process need be established, whether the company should identify when escalation process could be initiated, that means in which situation which levle of management should be involved and customer should be notified and maybe process audit needed? or maybe third party design function could be involved?
 

Marc

Fully vaccinated are you?
Staff member
Admin
#6
The design of a design & development system depends upon the company, its products and processes.

Aspects such as what situations require which level of management to be involved (as one example of what you are asking) it will depend upon the system AND the specific problem. As to involving a third party, I have played that role. Some companies will call in a third party to help with a problem that they are having problems resolving.

There is no simple answer to your question because you have not given enough specific information (such as describing a specific scenario).
 
P

p_tww

#7
many thanks

scenario could be as , one auto windshield supplier is developing a new glass for VW, customer requried OTS sample in Week 25, and in week 20, they met a big problem on tooling developing which will result to delivery problem iin week 25. how about escalation process will be triggered?
 

Marc

Fully vaccinated are you?
Staff member
Admin
#8
The trigger is being behind in week 20. The question now becomes what has caused the tooling problem and how fast, or whether, it can be resolved. I have seen projects which could not proceed for one reason or another. Usually it is a new process or material that does not perform as expected. The customer was informed, and in several instances came to the potential supplier to discuss. I have seen this in tooling for metal forming, for example, where a die would not perform as anticipated (especially deep draw where the company tried to use too few progressive dies).

From your example it sounds like you should be discussing the issues with your customer and reassessing the project.
 

harry

Super Moderator
#10
Hi Marc

yes, when problem on quality,timing,cost were happened during a new product/process development , what should be done to prevent customer impact?
In construction project management and contracts, there is a clause that requires action "as soon as it becomes apparent that the project is delayed beyond ............". You judge this by tracking the actual versus scheduled progress (by time or monetary terms) and you act as soon as the trend shows that you are not able to achieve the planned results using the same resources or working hour.
 
Thread starter Similar threads Forum Replies Date
B Implementing an Escalation Process and Andon system Supplier Quality Assurance and other Supplier Issues 1
C IATF 16949 - Product Safety Escalation Process Timeliness IATF 16949 - Automotive Quality Systems Standard 8
A Escalation Process - IATF 16949 Clause 4.4.1.2 IATF 16949 - Automotive Quality Systems Standard 11
S Escalation Process, Responsibilities and Matrix Document Control Systems, Procedures, Forms and Templates 8
B Put on escalation by customer? is there a requirement to notify registrar? IATF 16949 - Automotive Quality Systems Standard 6
Tagin Evaluating nonconformances for escalation using Bayesian methods? Statistical Analysis Tools, Techniques and SPC 2
P Notify Registrar of Escalation letter IATF 16949 - Automotive Quality Systems Standard 1
sutie What is Ethics Escalation (“Whistle-Blowing”) Policy - Corporate Responsibility IATF 16949 - Automotive Quality Systems Standard 7
A Escalation to CAPA - Assessing if an NC warrants a CAPA Nonconformance and Corrective Action 4
J Escalation of an External Audit Nonconformance Nonconformance and Corrective Action 13
C Internal Audit Concerns including Escalation of Non-Conformances General Auditing Discussions 6
M Escalation methods - Having to go over someone's head to address an issue Nonconformance and Corrective Action 6
P ISO 11607-2 Process Specification Other Medical Device Related Standards 1
Q Best off presentation of process flows Process Maps, Process Mapping and Turtle Diagrams 10
Q Logistics process flow ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M Process FMEA for Laser Cutting/Press Brake/Welding FMEA and Control Plans 2
H Control of Change i.e. process and WI IATF 16949 - Automotive Quality Systems Standard 9
F Is this misuse of the MRB process? Manufacturing and Related Processes 7
L Product and process Deviation procedure Manufacturing and Related Processes 1
Ch00Ch00 How to evaluate a process ? Document Control Systems, Procedures, Forms and Templates 3
M Implants made by Additive Manufacturing process approved by USFDA Other Medical Device and Orthopedic Related Topics 1
Q Process Key figures and reporting ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
Ch00Ch00 Evaluate a process - Issue number Lean in Manufacturing and Service Industries 7
F Rules of process outsourcing in China China Medical Device Regulations 1
B Process / Procedure - Radiographic (X-Ray) Non-Film Document Control Systems, Procedures, Forms and Templates 0
P Certification process for registered device China Medical Device Regulations 12
J NCR- Failure of contract review process - NADCAP audit AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
Melissa Process Validation of Rotary Heat Sealer Speeds Design and Development of Products and Processes 4
C Validation of process for releasing the UDI EU Medical Device Regulations 4
Melissa Risk Management Process, How far do I need to go? ISO 14971 - Medical Device Risk Management 10
C Validation of process for production and servicing 5.7.1.5 API Spec Q1, 9th Edition Oil and Gas Industry Standards and Regulations 9
Z IA Construction Procurement Process Internal Auditing 3
H Risk Management Plan in agile process ISO 14971 - Medical Device Risk Management 14
DuncanGibbons Process flow & PFMEA for production planning and simulation activities? Process Maps, Process Mapping and Turtle Diagrams 7
N Help with understanding Process Controls Manufacturing and Related Processes 7
M VDA 6.3 – Workshop for Certified Process Auditor VDA Standards - Germany's Automotive Standards 4
C Process Consistency Manufacturing and Related Processes 5
I PFD (Process Flow Diagram) approach. Setup details as part of PFD? APQP and PPAP 5
K Business Process Flowchart Process Maps, Process Mapping and Turtle Diagrams 2
L Looking for Control Plan and FMEA Stamping process FMEA and Control Plans 2
J License renewal process in Iran Other Medical Device Regulations World-Wide 0
J Definition Outsourced process - Clear definition - 13485 Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 5
S IS0 13485 process flows ISO 13485:2016 - Medical Device Quality Management Systems 2
H Verification Process for the existing MDS Product IEC 62304 - Medical Device Software Life Cycle Processes 5
C Revalidation of Process Equipment for Equipment Transfered to New Facility. ISO 13485:2016 - Medical Device Quality Management Systems 5
Q Process map Evaluation and Analysis Method Process Maps, Process Mapping and Turtle Diagrams 5
S In process inspection Manufacturing and Related Processes 2
S Brexit 100% inspection during in process inspection Manufacturing and Related Processes 11
A Complaint review as part of the complaint handling process? ISO 13485:2016 - Medical Device Quality Management Systems 3
mustomutlu Process Validation Final Report Other Medical Device and Orthopedic Related Topics 2

Similar threads

Top Bottom