Re: Escalation process
Ok, so how I see it - if you have a Project Plan which says that (for example) Object A is going to be painted in week 6, then assembled to Object B in week 7, but the supplier calls to say Object A isn't going to be delivered until week 9 which then puts the whole project at risk of running late, how will this be managed.
For me, and I will happily stand corrected on this, but if the supplier calls the purchasing assistant to inform him/her that Object A won't be delivered until week 9, the purchasing assistant will inform the Project Manager, the Project Manager may in turn inform the Managing Director and between them they must inform their customer, ideally with a 'Plan B' solution.
Again, I may be wrong - but one thing I've often found is that people like to over complicate requirements (whether customer or international standards) and can easily end up tripping themselves up in the long run, by not doing what they've documented.